{"id":3537651,"url":"https://alion.io/job/live-nation-entertainment-event-ticketing-support","title":"Event Ticketing Support","company":{"id":1267,"name":"Live Nation Entertainment","domain":"livenationentertainment.com","url":"https://alion.io/company/live-nation-entertainment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":1047,"ghost_share":0.494,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:11:14Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T16:11:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Job Summary:\nCompany: Live Nation\nDepartment: UK Ticketing\nLocation: Farringdon, London\nReports to: Event Ticketing Support Manager\nWorking Hours: Monday to Friday, 9am - 5pm plus evenings/weekends as required\nJob Type: Fixed term, 12 months\nRole Description\nThis role will work mainly on the delivery of Live Nation UK’s Partner Ticket Bank & Partner Ticketing service acting as the day-to-day contact for participating partners, providing a concierge-style service from initial enquiry through to ticket confirmation and fulfilment.\nAs well as the above the role may also provide general support to the UK Ticketing team such as show reconciliation, invoice and internal order processing, sales reporting and other day to day administrative tasks.\nThis is an admin focussed role with a strong partner-service focus and demands a combination of excellent attention to detail and first-class communication skills.\nWhat it’s like to work in the Team\nOur team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.\nWhat we can offer you\nLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.\nWho you are\nCompetencies / Skills / Knowledge / Experience\nEssential\nExperience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.\nExcellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.\nExcellent literacy and numeracy skills with exceptional attention to detail\nProficient in using Excel at intermediate or above level\nA hard worker dedicated to going the extra mile for partners and guests.\nDesirable\nPrevious experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.\nUnderstanding of commercial partnerships.\nBehaviours\nThe following attributes determine how the role will be carried out and are required to be a success\nA team player and a flexible and positive 'can do' approach.\nWell organised, deadline focused and adept at prioritising workloads\nA highly motivated and conscientious individual who takes pride in delivering work to the highest standard.\nProactive and demonstrates initiative, drive and commitment to achieve objective\nSelf-motivated and takes ownership for personal and technical skills development\nProcess driven with meticulous attention to detail\nWhat the role includes\nAct as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.\nManage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.\nReceive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.\nWork with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.\nMaintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.\nCoordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.\nMonitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.\nBuild strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.\nProvide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.\nThe role may also be required to provide administrative support to the event ticketing team including:\nReconciling and sending show day ticket agent sales breakdowns and customer lists to event reps\nAssist with reconciliation of final event ticket sales\nProcessing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate\nAssist the event ticketing team to complete bi-weekly sales figures reporting\nLiaise with promoters, venues, ticket agents and other stakeholders to support event ticketing for Live Nation concerts (including arena and stadia tours), festivals and other events.\nProduce pricing report, sales updates, charts and other reports including final reconciliations\nAny other reasonable duties as directed by management\nEqual Opportunities\nWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.\nThe Company\nLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com\nAPPLICATION DEADLINE: Monday 9th November 2026. We reserve the right to close applications at any time.\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.","description_format":"text","description_chars":7306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Festivals","Venues"],"lifecycle":[{"event":"open","at":"2026-10-30T18:11:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":56,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/live-nation-entertainment-event-ticketing-support","json_url":"https://alion.io/job/live-nation-entertainment-event-ticketing-support.json","meta":{"generated_at":"2026-11-03T21:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":301,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1267},"rest":"https://alion.io/mcp/rest/get_company?id=1267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flive-nation-entertainment-event-ticketing-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flive-nation-entertainment-event-ticketing-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flive-nation-entertainment-event-ticketing-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/live-nation-entertainment-event-ticketing-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flive-nation-entertainment-event-ticketing-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3537651}},{"tool":"search_jobs","arguments":{"company":"livenationentertainment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3537651},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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