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You will assist guests in planning and organising their trip, liaising between our guests and partners, and delivering an outstanding experience that drives guest and partner satisfaction.\nKey Responsibilities:\nAssist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.\n\nAct as a liaison between our guests and partners, ensuring seamless communication between both parties.\n\nProvide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.\n\nUtilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.\n\nDemonstrate attention to detail to ensure accuracy in all aspects of the order process.\n\nAbility to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.\n\nCultivate strong relationships with guests and partners, fostering trust and loyalty.\n\nHow to apply:\nIf you are a customer-focused, detail-oriented individual with a commitment to delivering outstanding service, we invite you to apply for this exciting opportunity. To submit your interest, please submit your CV and cover letter below, letting us know why you want to work for LiveAboard.com, and why you would make a good candidate for this position. Applications without a cover letter will be rejected.\nRequirements\nQualifications:\nPrevious experience in customer service is a must.\n\nAn understanding of scuba diving-related products and services is extremely desirable.\n\nMust be fluent in English with clear verbal and written communication skills - Additional EU Languages are extremely desirable.\n\nProven analytical and problem-solving abilities.\n\nExceptional attention to detail.\n\nAbility to work effectively both independently and as part of a team.\n\nStrong interpersonal skills, with a focus on building positive relationships.\n\nPositive attitude and a commitment to delivering exceptional service.\n\nFlexibility to work weekends and adapt to a dynamic work environment.\n\nRequirements:\nBased in APAC time-zone for scheduling purposes; not based in Amsterdam - please do not apply if you live in Amsterdam, Netherlands or outside the required time zones.\n\nExperience in remote and fully independent working.\n\nExperience 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