{"id":125888,"url":"https://alion.io/job/livechat-product-designer-omnichannel","title":"Product Designer - Omnichannel","company":{"id":38916,"name":"Text","domain":"text.com","url":"https://alion.io/company/livechat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-26T14:35:26Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-19T12:43:37Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Join Text and Shape the Omnichannel Messaging Experience!\nAt Text, we're building a suite of products that supercharge how our clients communicate with their customers. This mission is ambitious, but we're fully committed to it.\nOur Omnichannel team owns how customers connect their messaging channels - WhatsApp, Messenger, Telegram, SMS, Instagram, and more to come - to the Text, and how agents work across all of them from one inbox. That means designing the full lifecycle: connecting a channel, managing settings and permissions, handling errors when something on the provider's side breaks, and making sure every channel feels consistent and reliable.\nWe're looking for a Product Designer to join our team and take ownership of the end-to-end design of these channel experiences. You'll work closely with your PM and engineering team to translate technical, API-driven constraints into simple, reliable experiences for our customers. Through research, prototyping, and hands-on verification against real APIs and real flows, you'll make sure what ships actually drives engagement and business growth.\nHere's what you'll be up to:\nOwn the channel experience end-to-end: Design how customers connect, configure, and manage messaging channels (WhatsApp, Messenger, Telegram, SMS, Instagram, etc.) inside the Text - from first setup through day-to-day use.\n\nLead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution.\n\nDesign for reliability, not just usability: Build clear, consistent patterns for errors, statuses, and edge cases across channels, so customers always know what's happening and why.\n\nKeep the design system healthy: Own the structure and hygiene of our Figma files so the team always has an accurate, trustworthy source of truth.\n\nIdentify growth opportunities: Anticipate user needs, stay ahead of platform changes from our channel partners, and recommend where we should invest next.\n\nCollaborate closely with engineering: Partner directly with your PM and engineers - you're the go-to reference for design and UX decisions across the team.\n\nLeverage data and insights: Use product analytics and user feedback to validate hypotheses and measure whether your designs actually drive the outcome you expected.\n\nYou may be a good fit for this role if you:\nHave senior experience as a solo designer, comfortable owning your outcome end-to-end.\n\nHave skills in using Figma, and user testing/insights tools to bring your designs to life and gather user insights.\n\nHave a strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences.\n\nCan distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways.\n\nHave a technical mindset: you're comfortable reading third-party API documentation (e.g. Meta / WhatsApp Business Platform) and testing your designs against real API responses and live product flows before handoff.\n\nThink beyond just design - you're deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues.\n\nUse AI to speed up your workflow (drafts, prototypes, first-pass copy) and build agents/tools that remove busywork from your day-to-day.\n\nHave a proven track record of taking ownership of projects from ideation to launch.\n\nCommunicate clearly and effectively with stakeholders and management, making sure both sides are on the same page.\n\nEnjoy working with people and value good team vibes.","description_format":"text","description_chars":3640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-08-26T14:35:26Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.397,"p_room":0.45,"age_days":53,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/livechat-product-designer-omnichannel","json_url":"https://alion.io/job/livechat-product-designer-omnichannel.json","meta":{"generated_at":"2026-10-19T16:02:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38916},"rest":"https://alion.io/mcp/rest/get_company?id=38916"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flivechat-product-designer-omnichannel"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flivechat-product-designer-omnichannel"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flivechat-product-designer-omnichannel"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/livechat-product-designer-omnichannel\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flivechat-product-designer-omnichannel"}]}