{"id":3652842,"url":"https://alion.io/job/liven-customer-support-agent","title":"Customer Support Agent","company":{"id":8254,"name":"Liven","domain":"theliven.com","url":"https://alion.io/company/theliven","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-02T21:05:10Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T12:25:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Hi! We are Chapters.\nChapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. Our goal is to build one of the world’s leading consumer tech companies, and the next generation of leaders who’ll build global businesses.\nWe are looking for a Customer Support Agent.\nHow Will You Make an Impact?\n- Help resolve user inquiries and issues;\n- Communicate with users both in writing through support tickets and verbally via calls;\n- Interact with English-speaking users from all over the world;\n- Contribute to product improvement by escalating issues to the relevant teams.\nWhat Makes You a Perfect Fit?\n- Upper-Intermediate / Advanced English (B2+), both spoken and written;\n- Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM;\n- Ability to quickly adapt and learn new processes;\n- Stress resilience;\n- Strong communication skills, including the ability to handle user objections;\n- Empathy and a customer-oriented mindset;\n- Interest in emotional and behavioral well-being topics;\n- Readiness for long-term cooperation.\nWhat we offer:\n- Fully remote work format. You can work from anywhere in Ukraine or worldwide;\n- 18 days of paid vacation per year;\n- Unlimited sick leave with a doctor’s certificate;\n- Medical insurance;\n- Flexible shift-based work schedule;\n- Guaranteed 1-hour breaks during every shift;\n- Bonuses for achieving goals and KPIs.\nWhat Will You Enjoy Most About Being at Chapters?\nCulture of Curiosity: no playbook? Good. We dig deeper until we find what actually moves the business.\n\nGrowth through Impact: ready for more? Take it. The value you bring defines how far you go, from your first role to launching and leading a new product.\n\nTrust and Ownership: the freedom to act and make decisions, with full ownership of the outcome.\n\nExpert Community: level up faster, working with global partners and people who raise the bar.\n\nSport & Clubs: sport sections and professional clubs for sharing expertise, so there’s always a place to recharge and grow.\n\nSpace for Ambition: offices in Kyiv, Lviv and Warsaw, built to keep your energy and focus high.\n\nSupport During the War: we provide conditions for stable work and contribute to Ukraine’s recovery together.\n\nReady for Your Next Chapter?\nIf ambitious goals spark your curiosity, you’ll fit right in. Bring your drive, and let’s see how far it takes you.\nMore about us: chapters.global · LinkedIn · Instagram","description_format":"text","description_chars":2483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wellness Programs","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-11-03T00:41:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:1","win:early","comp:attention"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/liven-customer-support-agent","json_url":"https://alion.io/job/liven-customer-support-agent.json","meta":{"generated_at":"2026-11-07T13:57:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8254},"rest":"https://alion.io/mcp/rest/get_company?id=8254"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliven-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliven-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliven-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liven-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliven-customer-support-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3652842}},{"tool":"search_jobs","arguments":{"company":"theliven.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3652842},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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