# Customer Support Agent

Hi! We are Chapters. Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. Our goal is to build one of the world’s leading consumer tech companies, and the next generation of leaders who’ll build global businesses. We are looking for a Customer Support Agent. How Will You Make an Impact? - Help resolve user inquiries and issues; - Communicate with users both in writing through support tickets and verbally via calls; - Interact with English-speaking users from all over the world; - Contribute to product improvement by escalating issues to the relevant teams. What Makes You a Perfect Fit? - Upper-Intermediate / Advanced English (B2+), both spoken and written; - Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM; - Ability to quickly adapt and learn new processes; - Stress resilience; - Strong communication skills, including the ability to handle user objections; - Empathy and a customer-oriented mindset; - Interest in emotional and behavioral well-being topics; - Readiness for long-term cooperation. What we offer: - Fully remote work format. You can work from anywhere in Ukra

- **Id**: 3652842
- **Url**: <https://alion.io/job/liven-customer-support-agent>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: inferred
- **Hiring countries**: UA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T21:05:10Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-07T20:35:33Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 2483
- **Description truncated**: no
- **Benefits**: Health insurance
- **Relocation offered**: no
- **Industries**: Wellness Programs, Digital Mental Health

## Company

- **Id**: 8254
- **Name**: Liven
- **Domain**: theliven.com
- **Url**: <https://alion.io/company/theliven>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Technologies

- **Instagram** — Optional: yes
- **LinkedIn** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Ukraine** — Iso: UA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T00:41:35Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.859
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 27
- **Reasons**: conf:1, win:early, comp:attention
- **Computed at**: 2026-11-07T05:47:08Z

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[Page](https://alion.io/job/liven-customer-support-agent) · [JSON](https://alion.io/job/liven-customer-support-agent.json)

Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.