{"id":2530686,"url":"https://alion.io/job/liven-customer-support-specialist","title":"Customer Support Specialist","company":{"id":8254,"name":"Liven","domain":"theliven.com","url":"https://alion.io/company/theliven","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:27:17Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T01:24:25Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Hi! We are Liven. We develop a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors on their personal journey.\nInside our ecosystem:\n- Self-discovery companion - an app that helps 2.5M users build a deeper relationship with themselves. It’s a space for self-exploration through AI coaching, mood trackers, sound practices, and bite-sized learning.\n- Online Coaching - sessions with certified experts to navigate complex life situations.\n- Supplements - for physical recovery and bodily support.\nLiven is a company for the curious. We are driven by curiosity - an inner need to ask questions, dig deeper, and never stop in the face of the unknown. We are passionate about creating products and solutions that truly help. Our entire culture of experimentation exists to find better ways to support and guide people on their self-discovery journey.\nIf you are inspired by the idea of changing users’ lives, we’d love to get to know you!\nAs a Customer Support Specialist, you will:\n- Help resolve user inquiries and issues;\n- Communicate with users both in writing through support tickets and verbally via calls;\n- Interact with English-speaking users from all over the world;\n- Contribute to product improvement by escalating issues to the relevant teams.\nWhat is important for us:\n- Upper-Intermediate / Advanced English (B2+), both spoken and written;\n- Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM;\n- Ability to quickly adapt and learn new processes;\n- Stress resilience;\n- Strong communication skills, including the ability to handle user objections;\n- Empathy and a customer-oriented mindset;\n- Interest in emotional and behavioral well-being topics;\n- Readiness for long-term cooperation.\nWhat we offer:\n- Fully remote work format. You can work from anywhere in Ukraine or worldwide;\n- 18 days of paid vacation per year;\n- Unlimited sick leave with a doctor’s certificate;\n- Medical insurance;\n- Flexible shift-based work schedule;\n- Guaranteed 1-hour breaks during every shift;\n- Bonuses for achieving goals and KPIs.\nStill on Day 1: A Constant Expedition\nWe’ve reached a scale we’re proud of, but inside, we keep the “Day 1” spirit - constantly asking questions, testing hypotheses, and adapting to new contexts. If you are driven by new challenges and want to empower the team with your vision, let’s connect.\nFuel your curiosity at Liven","description_format":"text","description_chars":2452,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wellness Programs","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-14T12:42:30Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.787,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/liven-customer-support-specialist","json_url":"https://alion.io/job/liven-customer-support-specialist.json","meta":{"generated_at":"2026-10-26T02:36:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8254},"rest":"https://alion.io/mcp/rest/get_company?id=8254"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliven-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliven-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliven-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liven-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliven-customer-support-specialist"}]}