BT Delivery Manager AI Automation
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
You will:
Own end-to-end delivery of AI and automation initiatives, from intake and scoping through launch, adoption, and ongoing optimization,with accountability for your team’s outcomes and ways of working.
Lead and develop a small AI and automation delivery team (e.g., project managers, business analysts, and/or configuration specialists), providing clear direction, coaching, and regular feedback to support performance and growth.
Translate ambiguous business problems into clear automation roadmaps, delivery plans, and measurable outcomes across service management, employee experience, and internal operations.
Run a structured discovery process with stakeholders to prioritize high-impact use cases, define requirements, and align on success metrics, SLAs, and value realization targets.
Build and manage detailed project plans, resource plans, and delivery milestones for multiple concurrent AI and automation projects in an agile environment, balancing capacity and priorities across your team.
Drive execution across cross-functional teams (BT, engineering, security, data, operations, business owners, vendors) to ensure on-time, on-budget, high-quality delivery; removing blockers and making trade-off decisions on behalf of your team.
Establish and track delivery KPIs (e.g., sprint delivery, deflection rates, productivity gains, CSAT, adoption) and regularly report performance; using these insights to coach your team and refine the portfolio roadmap.
Implement and continuously refine delivery standards, playbooks, and governance for AI and automation, ensuring compliance with LiveRamp’s security, privacy, and risk requirements.
Manage vendor relationships and SOWs for AI and automation platforms and implementation partners, ensuring clear deliverables and accountability; aligning external partners with your team’s objectives and standards.
Champion structured change management, including communications, stakeholder readiness, documentation and training to drive strong adoption and behavior change.
Proactively identify delivery risks, dependencies, and blockers
Lead structured issue resolution and escalation to keep initiatives on track, including coaching team members on effective risk management and stakeholder communication.
Maintain a transparent intake and backlog process, ensuring stakeholders understand priorities, trade-offs, and timelines for AI and automation delivery.
Document and socialize lessons learned, best practices, and reusable components to accelerate future delivery across the portfolio; and embed these into how your team operates.
Act as an escalation point for technical issues for the AI and Automation team; partnering with technical leads and managers to ensure timely resolution and clear communication.
Your team will:
Operate as an internal delivery “squad” focused on AI and automation, combining project management, business analysis, and light technical configuration or orchestration skills.
Maintain and evolve the AI and automation delivery backlog, ensuring that the highest-value, most feasible use cases are clearly defined, sized, and ready for execution.
Coordinate with platform and engineering teams to integrate automation solutions with LiveRamp’s core systems (e.g., ITSM, HR, collaboration tools, identity, and data platforms).
Create and maintain documentation, runbooks, and support models for launched automations so that IT operations and business teams can own day-to-day use.
Monitor production automations and AI solutions, partnering with technical owners to address incidents, quality issues, and performance degradations.
Collect feedback from end users, support teams, and business owners to identify enhancement opportunities and inform the ongoing roadmap.
Support structured experimentation and pilots (e.g., new tooling, workflow automations, or chat interfaces), ensuring tests are safe, compliant, and measurable.
Embed delivery discipline and repeatable ways of working (standups, sprint reviews, retros, health checks) across the AI and automation portfolio; role-modeling these practices and holding your team accountable to them.
Act as ambassadors for responsible AI and automation practices, reinforcing LiveRamp’s commitments to privacy, security, and data ethics in every initiative.
About you:
3-5+ years of experience in technology delivery, program management, or consulting, with at least 3 years focused on automation, AI, or intelligent workflow solutions; including 1-3 years directly leading teams or complex cross-functional programs.
Proven track record leading complex, cross-functional initiatives from concept through launch, ideally within Corporate IT, Business Technology, or enterprise operations.
Demonstrated experience managing, coaching, and developing individual contributors (or matrixed delivery teams), including setting goals, providing feedback, and driving accountability for results.
Strong project and program management skills, including scope definition, planning, stakeholder management, and status reporting.
Experience delivering solutions using one or more automation or AI-adjacent platforms (e.g., workflow/orchestration tools, low-code platforms, ITSM automation, RPA, or AI copilots).
Demonstrated ability to translate business problems into structured requirements, user stories, and measurable success metrics.
Comfortable operating in an agile or hybrid delivery environment with multiple parallel workstreams and changing priorities.
Excellent communication and facilitation skills, including the ability to align diverse stakeholders, run workshops, and communicate trade-offs to senior leaders.
Strong analytical and problem-solving skills; able to interpret data, dashboards, and qualitative feedback to drive decisions and continuous improvement.
Familiarity with information security, privacy, and risk considerations relevant to AI and automation in an enterprise environment.
Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent practical experience.
Preferred Skills:
Experience delivering AI-enabled solutions such as large-language-model-based copilots, virtual agents, or knowledge assistants in a corporate setting.
Exposure to or certification in AI/ML, data analytics, or responsible AI frameworks.
Prior experience in a SaaS, data, or high-growth technology company.
Familiarity with iPaaS tools like Workato, Okta Workflows, and Zapier.
Deep experience of cross-department AI development, including working with MCP servers, APIs and agentic frameworks.
Understanding of data pipelines (e.g., BigQuery).
Cloud infrastructure knowledge such as GCP or AWS.
Experience contributing to or leading people processes (e.g., hiring, onboarding, performance reviews, or career development conversations) for a technical or Business Technology team is a plus.
Benefits:
People: Work with talented, collaborative, and friendly people who love what they do.
Location: India - work in the heart of the Hyderabad office.
More about us:
LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles-one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes
Benefits:
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
More about us:
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.