{"id":4213932,"url":"https://alion.io/job/liveramp-implementation-consultant-3","title":"Implementation Consultant","company":{"id":4361,"name":"LiveRamp","domain":"liveramp.com","url":"https://alion.io/company/liveramp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61500,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Asana","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Project","optional":true},{"name":"Scrum","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-11-12T19:14:52Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:04:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.\nYou will:\nAs an Implementation Consultant, you will lead the end-to-end implementation of our SaaS platform for enterprise customers, ensuring successful onboarding, configuration, integration, deployment, and adoption. You will work cross-functionally with Product, Engineering, Customer Success, Sales, and Support teams to deliver projects on time, within scope, and with a high standard of quality.\nThis role requires strong project management capabilities, exceptional stakeholder management, excellent communication skills, and hands-on experience managing complex SaaS implementations from initiation through production go-live.\nCustomer Implementation & Delivery\nManage the complete SaaS deployment lifecycle for enterprise clients, from initial kickoff through final production.\n\nFormulate comprehensive rollout strategies, including project timelines, critical milestones, risk mitigation, and resource planning.\n\nLead launch meetings to define project scope, governance structures, success metrics, and manage stakeholder objectives.\n\nExecute high-quality delivery across multiple simultaneous customer engagements. Liaise with clients to capture, confirm, and archive both business and technical specifications.\n\nConvert complex business needs into actionable configuration steps and implementation roadmaps.\n\nGuarantee that all project artifacts satisfy established quality benchmarks and deadline commitments.\n\nOversee project interdependencies and resolve any obstacles to successful platform adoption.\n\nDirect production readiness assessments and supervise client go-live procedures.\n\nPerform project wrap-up evaluations and facilitate seamless handoffs to Support and Customer Success teams.\n\nProject Management\nTake ownership of project scope, scheduling, budgeting, risk identification, and change management processes.\n\nMonitor project health using standard methodologies and transparent reporting tools.\n\nSpot potential project threats early to apply effective preventative measures.\n\nBring urgent matters to leadership attention along with proposed resolution paths.\n\nEnsure implementation documentation is updated and accurate throughout the project life cycle.\n\nOrganize routine status updates for both internal teams and external partners.\n\nUpdate implementation trackers and provide precise visibility into project advancement.\n\nCross-functional Collaboration\nPartner with Product teams to convey customer requirements and suggest platform enhancements.\n\nCollaborate with Engineering to align on technical prerequisites and release cycles.\n\nConsult with Solution Architects to confirm the viability of proposed technical designs.\n\nSync with Customer Success Managers to guarantee a frictionless post-implementation experience.\n\nEngage with Sales during project initiation to confirm implementation preparedness.\n\nJointly establish operational readiness with Support teams prior to client launch.\n\nCustomer Stakeholder Management\nAct as the primary point of contact for all implementation-related client communications.\n\nCultivate reliable partnerships with client project leads and executive sponsors.\n\nDeliver prompt updates regarding project risks, milestones, and pending actions.\n\nLead sessions to facilitate decision-making and secure necessary client sign-offs.\n\nMaintain alignment of customer expectations throughout the onboarding journey.\n\nEncourage client adoption by sharing implementation expertise and industry best practices.\n\nProcess Excellence\nRefine and enhance delivery frameworks, playbooks, templates, and standard protocols.\n\nUncover ways to boost delivery speed and streamline implementation workflows.\n\nUnified implementation records and shared knowledge assets.\n\nParticipate in initiatives aimed at continuous improvement for the implementation team.\n\nDocument insights from completed projects to inform and improve future engagements.\n\nQuality & Compliance\nVerify that all deployment tasks adhere to internal privacy, security, and regulatory standards.\n\nAudit delivery quality prior to handoff for customer use.\n\nConfirm the presence of exhaustive documentation for every delivery project.\n\nUphold strict adherence to established project governance protocols.\n\nSuccess Milestones:\nWithin 6 Months\nCompetently direct several full-cycle SaaS deployments with minimal guidance.\n\nEnsure at least 90% of assigned engagements meet their target completion dates.\n\nEstablish robust partnerships with Product, Engineering, and Customer Success stakeholders.\n\nShow mastery of delivery frameworks, governance standards, and project tools.\n\nKeep implementation records current and comprehensive for all projects.\n\nReceive commendable feedback from clients regarding their onboarding experience.\n\nWithin 12 Months\nManage extensive and multifaceted enterprise implementation programs autonomously.\n\nConsistently hit delivery milestones across a portfolio of concurrent engagements.\n\nShorten onboarding cycles by implementing workflow efficiencies.\n\nGuide new team members in mastering delivery best practices.\n\nAchieve tangible gains in client satisfaction during the implementation phase.\n\nServe as a reliable consultant for both internal teams and customer partners.\n\nWithin 18 Months\nDirect high-stakes implementation efforts across various global regions or business segments.\n\nLead the charge on standardizing delivery processes and driving operational excellence.\n\nAdd value to the implementation framework and internal best practice repositories.\n\nOptimize delivery predictability and client happiness through data-driven process changes.\n\nAssist leadership in strategic planning, resource modeling, and delivery roadmaps.\n\nMeasures of Success\nRatio of projects completed within the originally committed timeframes.\n\nCustomer sentiment scores specifically related to the implementation journey.\n\nVolume of successful live production environments launched.\n\nFrequency and severity of project delays or stakeholder escalations.\n\nDelivery quality indicators, such as post-launch issue frequency.\n\nQuality and thoroughness of project-related documentation.\n\nSatisfaction levels reported by both external and internal project stakeholders.\n\nSmoothness of project transitions to Customer Success without lingering issues.\n\nImpact on overall implementation efficiency and process improvements.\n\nYour team will:\nDeliver enterprise-scale SaaS implementations for global customers across multiple industries.\n\nPartner closely with Product, Engineering, Customer Success, Sales, Solutions Consulting, and Support teams.\n\nSolve complex customer onboarding, configuration, integration, and deployment challenges.\n\nDrive customer adoption through structured implementation methodologies and best practices.\n\nContinuously improve implementation processes, governance models, and delivery standards.\n\nSupport strategic customer initiatives that directly contribute to customer retention and business growth.\n\nWork in a collaborative, fast-paced environment focused on operational excellence and customer success.\n\nAbout you:\nA degree in Computer Science, Engineering, Business Administration, or a technically relevant discipline.\n\nA background in overseeing the full deployment lifecycle of enterprise-level SaaS solutions.\n\nSuccessful track record of managing client-facing projects from initial kickoff through production sign-off.\n\nCapacity to configure, test, and verify complex platform workflows that align with unique business needs.\n\nProficiency in project scheduling, risk identification, change management, and transparent stakeholder reporting.\n\nSkill in synchronizing efforts across Product, Engineering, Success, and Support teams.\n\nExceptional communication capabilities with a mastery of professional English.\n\nAbility to direct a portfolio of simultaneous customer engagements while upholding deadline commitments.\n\nSuperior skills in crafting implementation artifacts, delivering presentations, and managing client interactions.\n\nExperience capturing business prerequisites and converting them into technical configurations and roadmaps.\n\nFamiliarity with standard project management methodologies and tracking software.\n\nStrong analytical mindset for diagnosing and resolving complex implementation obstacles.\n\nCompetence in maintaining alignment of expectations while securing project scope and quality benchmarks.\n\nCommitment to our hybrid collaboration model, requiring office attendance at least three (3) days weekly.\n\nPreferred Skills:\nProject Management certification (PMP, PRINCE2, Agile, Scrum, or equivalent).\n\nExperience implementing customer data, marketing technology, advertising technology, cloud platforms, or enterprise SaaS products.\n\nExperience working with enterprise customers across global markets.\n\nFamiliarity with API integrations, data onboarding, cloud technologies, or system integrations.\n\nExperience with Jira, Confluence, Microsoft Project, Smartsheet, Asana, or similar project management tools.\n\nExperience working in Agile delivery environments.\n\nKnowledge of customer onboarding methodologies and change management practices. Experience preparing executive-level project reports and presentations.\n\nThe approximate annual base compensation range is $61,500 to $90,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.\nThis is a hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock.\nBenefits:\nPeople: Work with talented, collaborative, and friendly people who love what they do.\n\nFun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.\n\nWork/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.\n\nComprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.\n\nSavings: Our 401K matching plan-1:1 match up to 4% of salary-helps you plan ahead.\n\nMore about us:\nLiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles-one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.\nLiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. 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