{"id":1231149,"url":"https://alion.io/job/livescore9-customer-success-advisor","title":"Customer Success Advisor","company":{"id":678947,"name":"Livescore9","domain":"livescore9.com","url":"https://alion.io/company/livescore9","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-25T14:34:15Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T15:55:02Z","board_verified":false,"closed_at":"2026-09-28T15:55:02Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Hybrid working: 40% of the week in the office\nWorking hours: Various shifts between Monday - Sunday, 40 hours per week\nThe Role\nThe Customer Success team's main responsibility is to manage contacts (inbound and outbound calls, emails, social media posts, and chats), KYC, fraud, risk, and payment flows across our Sportsbook platform. This role will involve using third-party KYC providers, as well as using a variety of detection techniques, to identify high-risk accounts, detect unusual activity, investigate, and then close suspicious accounts to reduce risk and prevent revenue losses for the company while also tending to customers via our support channels. The position calls for keen attention to detail, sound judgment, the capacity for multitasking, and the ability to efficiently and promptly manage workload.\nVisatech Ltd are the licensed operators of LiveScore Bet Nigeria and are part of the international business, LiveScore Group.\nAt LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.\nWe don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.\nAs we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.\nWe know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!\nKey Responsibilities\nDeliver exceptional customer support across multiple channels (calls, email, webchat, social media).\nAddress and resolve customer queries efficiently, escalating complex issues when necessary.\nProvide clear, accurate, and timely technical and general support to customers.\nPerform KYC checks and support the verification process, including document review and age/security checks.\nMonitor and assess potential fraud and suspicious activity using available systems and tools.\nMaintain accurate records and data entry related to customer interactions and account status.\nAssist with account administration tasks such as payments, withdrawals, and chargebacks.\nFollow internal procedures and ensure compliance with regulatory requirements.\nContribute to the continuous improvement of customer experience and support operations.\nAct as a brand ambassador, fostering trust and loyalty through effective communication.\nSkills, Knowledge and Experience\nExperience in the iGaming industry or a related field, with a strong customer service background.\nExcellent written and verbal communication skills, fluent in English.\nFamiliarity with Anti-Money Laundering (AML) and Responsible Gaming regulations.\nAbility to manage multiple tasks effectively in a dynamic environment.\nStrong team player with a proactive, “can-do” attitude and ability to work independently.\nHigh level of accuracy and attention to detail, especially in data handling.\nExperience with KYC, fraud detection, payments, or risk management is a plus.\nProficient in Microsoft Office and comfortable with digital platforms and mobile apps.\nQuick learner with the ability to adapt to new tools, systems, and processes.\nComfortable using AI-powered support tools (e.g., automated workflows, chat suggestions, fraud alerts) to enhance efficiency and accuracy.\nWhat can we offer?\nPrivate Healthcare Scheme - available after 3 months\nContributory Pension Plan\nGroup Life and personal accident cover with COVID cover extension\nEmployee transit support\nBreakfast \nLeave entitlement\nCelebration Moments \nLearning and development options","description_format":"text","description_chars":4231,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T14:46:37Z"},{"event":"close","at":"2026-09-28T15:55:02Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/livescore9-customer-success-advisor","json_url":"https://alion.io/job/livescore9-customer-success-advisor.json","meta":{"generated_at":"2026-10-01T18:38:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":948,"day_limit":5000,"remaining_today":4052,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}