{"id":1149658,"url":"https://alion.io/job/livescore9-customer-support-advisor-part-time","title":"Customer Support Advisor - Part-Time","company":{"id":678947,"name":"LiveScore Group","domain":"livescore9.com","url":"https://alion.io/company/livescore9","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoke-on-Trent, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-23T15:47:19Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T13:51:48Z","board_verified":false,"closed_at":"2026-10-14T13:51:48Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Location: Stoke-on-Trent ST1\n\nRemuneration Package\n£13,348\nUp to 20% annual company bonus\n Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face-to-face support whilst learning the role!\nHybrid working available after successful completion of probation period\nThe role will be working 5 evenings per week (4 hour shifts, between 5pm and 12pm Mon-Sun).\nTraining for this role will be for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.\nThe Role\nAt the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.\nThis is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. If sport is your passion, we’ve got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.\nA busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!\nAt LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.\nWe don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.\nAs we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.\nWe know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!\nKey Responsibilities\nRespond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.\nDemonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.\nCommunicate in a prompt, thoughtful and clear manner.\nThe ability to multi-task between customer contacts.\nListen, probe, and investigate enquiries to determine the underlying needs of the customer.\nAddress any issues of conflict or complaint whilst displaying commercial awareness.\nIdentify opportunities to upsell and cross-sell products and services to customers when appropriate.\nStay up to date with company products, services, and policies to accurately answer customer questions.\nCollaborate with other departments to ensure customer satisfaction and retention.\nClassify customer contact, supporting the business in identifying process & product improvements.\nSkills, Knowledge, and Experience\nAbility to speak and communicate fluently in English. \nExcellent listening and interpersonal skills.\nStrong problem solving and critical thinking skills.\nBe IT literate with excellent written communication skills.\nFlexibility, drive, and an enthusiasm to succeed.\nWhat can we offer? \nCompany Performance bonus\nHybrid working for all staff with flexible working opportunities\nPrivate Healthcare scheme + Employee Enhanced Assistance\nEnhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay\nSubsidised gym membership\nLife Assurance (x3 salary)\nContributory Pension Plan\nDaily snacks, quality coffee, soft drinks and regular socials","description_format":"text","description_chars":4540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Gym membership","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","Sports Media"],"lifecycle":[{"event":"open","at":"2026-09-23T17:10:53Z"},{"event":"close","at":"2026-10-14T13:51:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/livescore9-customer-support-advisor-part-time","json_url":"https://alion.io/job/livescore9-customer-support-advisor-part-time.json","meta":{"generated_at":"2026-10-14T22:04:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678947},"rest":"https://alion.io/mcp/rest/get_company?id=678947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flivescore9-customer-support-advisor-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flivescore9-customer-support-advisor-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flivescore9-customer-support-advisor-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/livescore9-customer-support-advisor-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flivescore9-customer-support-advisor-part-time"}]}