Infrastructure Engineer

INFRASTRUCTURE ENGINEER

Cape Town

Hybrid working (On-site Tuesday and Thursday)

Based on the Cape Town beachfront - a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain is our newest addition to LiveScore Group - Wonderlabz.

With a strong legacy collective expertise, the team in Cape Town push the boundaries of gaming design and development, always aiming to provide advanced solutions to complex operational challenges delivering inhouse gaming software to LiveScore Group of the highest quality, every time.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet and now Wonderlabz - four of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

The Role

The Infrastructure Engineer’s role is to administer the Online Gaming platforms, ensure optimum performance and availability of such platform, provide third/fourth-level troubleshooting support, and liaise with all applicable service providers and third parties including NOC/1st/2nd line support. Provide technical support to all roles.

Key Responsibilities 

• Partake in the design and implementation of new setups
• Assist in process improvement and automation.
• Test and design new systems/services and their suitability for possible use in production environments
• Proactive monitoring and support of the live and staging infrastructure
• Investigate and react to any live or staging issues that might arise
• Prepare and take part in the periodic release of new software
• Act as an escalation point for issues flagged by customer support
• Handle service requests, incidents, problems and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Assist in intensive investigations into problems that would included detailed log and metrics analysis to provide detailed analysis, resolution and future prevention of such issues

Skills, Knowledge and Experience

• All-rounder with proven experience in linux based environments with very good IT knowledge
• Possess excellent communication skills, capable of delivering information to both technical as well as non-technical personnel, the ability to work autonomously and in a team environment
• Detect/analyse alarms to provide fault isolation and remote troubleshooting, being a responsible individual for problems until their complete resolution
• Ability to analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats, code and systems errors and problems
• Understands how to direct, support and guide other team members and knows how to motivate them with great attention to detail and acts as a senior technical resource for outages until restoration.
• Production support or implementation of Kubernetes, preferable in google managed Kubernetes environment (GKE) for at least 24 months
• Virtualisation - OpenStack, VMware, Cloud - Experience with any: Google GKE, Amazon EKS, Azure AKS, OpenShift/OKD
• Excellent log analysis and setup of aggregated logging systems such as Splunk/EFK and excellent networking skills including packet capture and analysis
• Excellent monitoring and metrics analysis and systems implementation such as Grafana, APM, Prometheus, Zabbix, etc… with deep knowledge of various monitoring tools and excellent problem-solving skills
• Experience with code repositories GitHub/Gitlab, CI/CD pipelines and DevOps principles and DNS/HTTPS certificates

What can we offer? 

• Discovery medical aid
• 21 days leave
• Discretionary company performance bonus