{"id":1263210,"url":"https://alion.io/job/livescore9-user-researcher","title":"User Researcher","company":{"id":678947,"name":"Livescore9","domain":"livescore9.com","url":"https://alion.io/company/livescore9","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":194000,"period":"year","method":"role_country_seniority_unknown","sample_n":192},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"UserTesting","optional":false}],"status":"live","first_seen_at":"2026-09-25T15:11:30Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T08:52:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Soho, London\nHybrid working: 3 days in the office Tues - Thurs\n\nThe Role\nOur User Researcher plays a critical role in informing product development through user insights. This role supports product teams by identifying key research needs, conducting user-centred research across the product lifecycle, and delivering actionable recommendations that influence design and strategy. This role supports LiveScore’s goals and objectives as it aims to ensure that business decisions are aligned with real user needs and behaviours. \nAs the sole User Researcher within LiveScore Group, you will work closely with Product, Design and wider business stakeholders to understand our users and help shape the products and experiences we build. You will have the autonomy to identify where research can add value, shape research questions, select the right approach and take studies from initial problem through to actionable insight.\nThe role offers significant exposure across the business and a broad range of research, from exploratory and generative work through to evaluative studies. You will have the opportunity to shape research direction, experiment with new approaches and influence how research is used across LiveScore Group.\nIf you're looking for a role with genuine autonomy, broad exposure and the opportunity to influence product thinking, this would be a great fit.\nAt LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.\nWe don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.\nAs we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.\nWe know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!\nKey Responsibilities \nLeads exploratory and generative research to uncover user needs, behaviours, problems and opportunities.\nPartners with Product, Design and wider stakeholders to identify the questions worth answering and where research can add value.\nConnects customer insight to product strategy and the roadmap, helping teams identify and shape opportunities.\nSelects and applies appropriate research methods, balancing generative and evaluative approaches as needed.\nIndependently plans and delivers research from problem definition through to actionable recommendations.\nSynthesises qualitative, quantitative and behavioural evidence to generate clear, meaningful insights.\nBuilds strong stakeholder partnerships, bringing research into product discovery, decision-making and prioritisation.\nEvolves research practice by introducing new methodologies, approaches and tools, including AI, to improve the quality, efficiency and impact of research.\nAdvocates for the customer and confidently challenges assumptions where research provides a different perspective.\nCommunicates findings clearly and persuasively, ensuring insights are understood and acted upon.\nSkills, Knowledge and Experience\nSkilled in a broad range of qualitative and quantitative research methods, including interviews, usability testing, diary studies, surveys and other generative and evaluative approaches.\nSkilled in independently designing, conducting and analysing research, with strong judgement around methodology and research design.\nAble to translate ambiguous product or business problems into clear research questions and actionable research plans.\nAble to synthesise findings across multiple methodologies and data sources and translate evidence into clear insights and recommendations.\nUnderstands how research can inform product decisions, identify opportunities and shape the wider roadmap.\nStrong stakeholder management, collaboration and communication skills.\nCompetent with research tools such as UserTesting, survey platforms and product analytics tools, or similar.\nCurious and confident in using AI to improve research practice and explore new ways of working.\nProactive, self-motivated and comfortable working with a high degree of autonomy and ambiguity.\nWhat can we offer? \nCompany Performance Bonus\nFlexible Working Agreements where applicable\nPrivate Healthcare Scheme + Employee Enhanced Assistance\nEnhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay\nSubsidised Gym Membership\nAnnual Travel Card Loan & Ride to Work Scheme\nLife Assurance (x3 salary)\nContributory Pension Plan\nVirgin Family: Giving you access to exclusive Virgin offers and experiences\nThursday drinks in the office and regular socials","description_format":"text","description_chars":5369,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T21:24:41Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":53,"reasons":["conf:9","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/livescore9-user-researcher","json_url":"https://alion.io/job/livescore9-user-researcher.json","meta":{"generated_at":"2026-10-01T11:30:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3234,"day_limit":5000,"remaining_today":1766,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}