{"id":2381860,"url":"https://alion.io/job/livespot360-client-experience-project-manager","title":"Client Experience Project Manager","company":{"id":4420835,"name":"Livespot360","domain":"livespot360.com","url":"https://alion.io/company/livespot360","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lekki, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2023-06-22T00:00:00Z","employer_posted_date":"2023-06-22","last_verified_at":"2026-11-06T11:52:37Z","board_verified":false,"closed_at":"2026-11-06T11:52:37Z","days_open":1233,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":1233},"description":"Job Title: Client Experience Project Manager\nReports To: Head, Commercial Services\nSupervises: Client Experience Project Coordinator\nJob Summary:\nEnd-to-end concept development from brainstorming to actualisation.\nClient and account management; working with client partners to build relationships, satisfaction, and advocacy.\nSupervising project delivery aiming for excellent standards and client satisfaction.\nExpand existing and repeat business from current and previous clients.\nBudget control.\nTraffic management of workflow.\nPrincipal Duties & Responsibilities:\nWorking closely with clients to influence and shape their goals to facilitate project performance, including suggesting the right solutions, and, using data to tell a compelling story and drive clients to the most appropriate decisions/action.\nSupport the creative department in concept development including interpretation of the brief, brainstorming, concept ideation, the preparation of proposals, pitching concepts to prospective clients, and firming up concepts with costings and budgets.\nManaging the successful activation, execution, and completion of client projects; ensuring that the client’s goals and requirements are exceeded and that each project is completed on time and within budget.\nUpdate status reports and schedules and maintain lists of action items to ensure smooth and timely delivery of programs and associated deliverables/elements.\nManaging client-company relations including identifying where team members can best add value and providing; setting and communicating roles for all company participants prior to critical meetings; and, ensuring appropriate pre-brief and de-brief communication to drive successful client interactions.\nEmbrace and enhance company internal systems, processes and quality.\nActing as the primary contact for client requests and questions, ensuring that everything is promptly addressed and resolved, and information regarding project progress and status is appropriately provided.\nSupervising client project improvement and the management of all service issues.\nCreating and maintaining a project management calendar and/or task list featuring all activity deadlines and team member responsibilities.\nResearch viable options in response to changes to the budget or objectives.\nAssisting with the coordination of the various project team members, providing direction and support as required.\nWorking with the production team to ensure quality standards for project deliverables and agreed activities.\nBudget creation, development and approval, liaising with procurement, accounting and clients to facilitate accuracy and secure sign-off.\nBudget tracking and reporting for all aspects of the project.\nCoordinating and monitoring accurate billing and adhering to all internal and client compliance requirements.\nManagement and control of every aspect of the budget for each project.\nTraffic management of workflow ensuring that the work flows through the agency smoothly, preventing jams that may overwhelm creative and production teams and lead to very long hours, missed deadlines, and problematic client relationships.\nUsing the latest technology and other resources for end-to-end project management to keep track of people, activities, progress, problems and solutions.\nSetting and communicating timelines and priorities for each project to all stakeholders.\nDeveloping robust service plan, aligning and mobilising company and third-party resources to deliver on those plans.\nConducting quality control for work performed by independent contractors.\nCoordinating team members, handling client and guest queries and troubleshooting on the day/s of event projects; and overseeing post-event coordination (including analysis and reporting for event stakeholders).\nMeasuring progress against plan goals consistently throughout each project and account lifespan, changing and re-aligning course as necessary.\nConducting regular reviews of client satisfaction level.\nInteracting clearly, constructively and positively with all departments to ensure projects are completed effectively and with minimal disruption to planned events.\nEncouraging communication of information between departments.\nPlaying a meaningful role in client expansion and/or new business sales opportunities.\nCommunicating with clients and all stakeholders, constantly, to keep them updated on the status of the project and budget, including arranging and attending meetings, including on-site inspections and team meetings, and preparing regular reports.\nEvaluating projects and identifying issues; and recommending opportunities to improve performance going forward.\nResponsible for externally-facing relationships with clients as well as internally-facing relationships with the client services team.\nCreate monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.\nMaintain all documents and files using the organisation’s central filing system with a strict compliance of the documentation policy.\nUndertaking any necessary duties to ensure a first-class service is provided always.\nBe an ambassador for the business always.\nQualification, Competency & Skills Required:\nBachelor's degree in Business Administration or any related field.\nMinimum 5 years of project management, sales/client management industry experience.\nA Master’s degree (MBA or MSc.) in any related field is an added advantage.\nProven experience working as a Client Servicing Executive.\nProficiency in Microsoft Excel & PowerPoint\nExceptional customer service skills.\nWorking knowledge of Customer Relationship Management (CRM) software.\nStrong verbal, presentation, and written communication skills.\nProven influencing and negotiation skills.\nAssertive, creative, organised and resourceful.\nDetail-oriented and extremely organised Excellent listening and Interpersonal skills.\nSelf-starters who have demonstrated personal and thought leadership capabilities in prior responsibilities\nExcellent organisational skills.\nAnalytical and Problem-solving.\nWork Hours\n8:00 a.m. - 17:00 PM Mondays - Fridays\nAdditional hours outside regular work cycles may be required to meet job demands\nTravel Requirements\nAs required to meet job demands","description_format":"text","description_chars":6262,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Media & Entertainment","Film Production"],"lifecycle":[{"event":"open","at":"2026-10-12T19:32:44Z"},{"event":"close","at":"2026-10-14T17:17:29Z"},{"event":"reopen","at":"2026-10-16T11:20:35Z"},{"event":"close","at":"2026-11-06T11:52:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/livespot360-client-experience-project-manager","json_url":"https://alion.io/job/livespot360-client-experience-project-manager.json","meta":{"generated_at":"2026-11-07T19:32:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420835},"rest":"https://alion.io/mcp/rest/get_company?id=4420835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flivespot360-client-experience-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flivespot360-client-experience-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flivespot360-client-experience-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/livespot360-client-experience-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flivespot360-client-experience-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2381860}},{"tool":"search_jobs","arguments":{"company":"livespot360.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2381860},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}