{"id":3694009,"url":"https://alion.io/job/livewest-coordinator-service-support","title":"Coordinator - Service Support","company":{"id":1966894,"name":"LiveWest","domain":"livewest.co.uk","url":"https://alion.io/company/livewest","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T11:50:26Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T03:56:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About The Role\nWe’re looking for a Coordinator - Service Support to join our Property Services team and play a key role in supporting and developing the systems that help us deliver an effective repairs and maintenance service.\nWorking closely with operational teams, you’ll help maintain and improve our in-house Property Services systems, with a particular focus on the effective use and development of our Keyfax repairs diagnostic system.\nThis is an exciting opportunity for someone with experience in repairs, maintenance or housing services who enjoys problem-solving, improving processes and using technology to enhance service delivery.\nKey responsibilities\nWork with repairs and maintenance teams to review and improve diagnostic pathways within Keyfax, helping to increase first-time diagnosis accuracy and reduce avoidable visits. \nGather feedback from system users to understand issues, identify opportunities for improvement and ensure our systems support effective service delivery. \nInvestigate system issues, identify root causes and support the implementation of effective, long-term solutions. \nMaintain and update Property Services systems accurately, following agreed processes and escalating more complex issues when required. \nProvide clear and helpful support to colleagues, responding to system queries and helping teams use our systems effectively. \nIdentify and support practical improvements to systems and processes that improve efficiency and the customer experience. \nWhy should I join LiveWest?\nThis role gives you the opportunity to combine your knowledge of repairs and maintenance with technology and continuous improvement. You’ll work collaboratively with colleagues across Property Services, developing your systems knowledge while making practical improvements that help us deliver an effective and efficient service for our customers.\nThis is a full time role working 37 hours per week.\nHybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from either our Exeter, Tolvaddon or Weston-Super-Mare office.\nAbout The Candidate\nTo be successful in your application for the role of Coordinator - Service Support, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:\nEssential skills, experience, knowledge and qualifications\nExperience or knowledge of working within repairs, maintenance, housing services or a similar operational environment. \nConfidence using IT systems, with the ability to learn, maintain and support systems and processes effectively. \nGood problem-solving skills, with the ability to investigate issues, consider feedback and identify root causes and practical solutions. \nGood attention to detail and organisational skills, with the ability to complete administrative and coordination activities accurately and on time. \nClear communication and customer service skills, with the ability to work collaboratively with colleagues and respond helpfully to queries. \nA willingness to learn and develop, contribute ideas and support continuous improvement in the way services are delivered. \nDesirable skills, experience, knowledge and qualifications\nExperience of using or supporting Keyfax, or a similar repairs diagnostic or housing management system. \nExperience of reviewing or improving repairs diagnostic pathways, workflows or other system processes. \nExperience of gathering user feedback and using it to identify and implement system or process improvements. \nPlease note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.\nAbout The Company\nOur Reward and Benefits:\nWorking Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. \n Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).\nPension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.\n Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.\nLearning and Development: Invest in your future with ongoing personal and professional growth opportunities.\nFamily Support: Policies designed to help you balance work and family life, including a new child payment.\nWellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.\nSmarter Travel: Save with our Cycle to Work and Car Benefit schemes.\nGiving Back: Up to four paid volunteering days a year to support our communities.\nAbout Us:\nAt LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.\nOur values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.\nAs one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.\nWe are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.\nInclusion at LiveWest:\nAt LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.\nWe welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.\nJoin us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.\nYou can read more about Inclusion at LiveWest by visiting our website.","description_format":"text","description_chars":6701,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Gym membership","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-03T17:30:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/livewest-coordinator-service-support","json_url":"https://alion.io/job/livewest-coordinator-service-support.json","meta":{"generated_at":"2026-11-05T03:57:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1966894},"rest":"https://alion.io/mcp/rest/get_company?id=1966894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flivewest-coordinator-service-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flivewest-coordinator-service-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flivewest-coordinator-service-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/livewest-coordinator-service-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flivewest-coordinator-service-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3694009}},{"tool":"search_jobs","arguments":{"company":"livewest.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3694009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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