{"id":2124894,"url":"https://alion.io/job/livewest-planner","title":"Planner","company":{"id":1966894,"name":"LiveWest","domain":"livewest.co.uk","url":"https://alion.io/company/livewest","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":392},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T01:17:26Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:46:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About The Role\nAre you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.\nKey Responsibilities:\nEfficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.\nCustomer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.\nProgress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.\nQuality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.\nWhy Join LiveWest?\nAt LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety and continuous learning, ensuring a supportive and growth-oriented environment. By joining our team, you will be part of a mission-driven organisation that puts the customer at the heart of everything we do. We believe in doing the right thing, collaborating effectively, and constantly seeking improvement. If you are driven, innovative, and ready to make a difference, LiveWest is the place for you!\nApply now and be a part of a team that values excellence and customer satisfaction!\nThis role is being offered on a full time, permanent basis working 37 hours per week. This is an office based role in our Exeter office.\nFor further information about this role, and LiveWest, please view our candidate information pack.\nAbout The Candidate\nTo be successful in your application for the role of Planner, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:\nCustomer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields.\nData Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills.\nDiagnostic Skills: Ability to diagnose responsive repairs effectively.\nAdaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs.\nCustomer Focus: Always keeping the customer in mind and ensuring their needs are met.\n Desirable: Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).\nDesirable: General understanding of responsive repairs or similar.\nPlease note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.\nAbout The Company\nOur Reward and Benefits:\n Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).\nPension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.\n Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.\nLearning and Development: Invest in your future with ongoing personal and professional growth opportunities.\nFamily Support: Policies designed to help you balance work and family life, including a new child payment.\nWellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.\nSmarter Travel: Save with our Cycle to Work and Car Benefit schemes.\nGiving Back: Up to four paid volunteering days a year to support our communities.\nAbout Us:\nAt LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.\nOur values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.\nAs one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.\nWe are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.\nInclusion at LiveWest:\nAt LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.\nWe welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.\nJoin us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.\nYou can read more about Inclusion at LiveWest by visiting our website.","description_format":"text","description_chars":5759,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Growth opportunities","Gym membership","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-09T00:29:16Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/livewest-planner","json_url":"https://alion.io/job/livewest-planner.json","meta":{"generated_at":"2026-10-13T02:12:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3195,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1966894},"rest":"https://alion.io/mcp/rest/get_company?id=1966894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flivewest-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flivewest-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flivewest-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/livewest-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flivewest-planner"}]}