{"id":2281710,"url":"https://alion.io/job/living-spaces-guest-services-process-improvement-coordinator","title":"Guest Services Process Improvement Coordinator","company":{"id":2079863,"name":"Living Spaces","domain":"livingspaces.com","url":"https://alion.io/company/livingspaces-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":29,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Mirada, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1667},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T07:58:10Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Position Summary \nThe Process Improvement Coordinator supports the identification, planning, and execution of process improvement initiatives within the Guest Services department. This role assists in coordinating cross-functional and cross-market projects, collaborating closely with leadership to develop and implement action plans that align resources, training, and timelines to drive operational efficiency and continuous improvement.Position Description \nEssential Duties and Responsibilities include the following. Other duties may be assigned.\nAudit internal processes and assist leadership in identifying process improvement opportunities.\nResearch issues and assist in evaluating and defining project requirements, scope, and objectives.\nProvide support and coordination throughout all phases of project life cycles, including User Acceptance Testing (UAT) for technology updates.\nAct as the IT liaison by helping prioritize the IT roadmap and completing UAT for key software updates and upgrades.\nManage the project management calendar, track project activities, and report on progress.\nPerform administrative tasks, including preparing project outlines, scheduling meetings, and coordinating training.\nComplete tasks assigned by the Manager in an efficient and timely manner.\nSupport the development and implementation of tools, training, SOPs, and reference materials necessary for team success.\nLS1A\nQualifications \nEducation/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business management or related field. 2 years of experience in either a fast-paced call center or project management support role. Minimum 5 years of experience within a call center or customer service environment. Proven analytical skills are necessary to resolve problems and look for solutions. Equivalent combination of education and experience will be considered.\nComputer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Excel, Word, and PowerPoint. Experience with Tableau and Report Writing is preferred. Experience with Intercom, AX, Genesys Cloud, Pega CRM, and Visio a plus.\nCertificates and Licenses: None\nSupervisory Responsibilities: This position will not have any supervisory responsibilities.\nPosition Hiring Range\nThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.\nCompensation: $24.65 - $32.00Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.\nAdditional available benefits upon meeting eligibility requirements include:\nMedical (full-time only)\n\nDental (full-time only)\n\nVision (full-time only)\n\n401(k) with Company match (full and part-time)\n\nVacation (full-time only or as otherwise required by applicable law)\n\nPaid Sick Leave (full and part-time)\n\nFlex or Health Spending Account (for eligible full-time only)\n\nEmployee Assistance Program (full and part-time)\n\nHoliday pay (full-time only)\n\nLife insurance (full-time only)\n\nFor more details, please visit our website at: Careers (livingspaces.com)\nEqual Opportunity Employer\nIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.\nE-Verify\nLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.\nApplicant Privacy","description_format":"text","description_chars":4690,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Home Decor"],"lifecycle":[{"event":"open","at":"2026-10-11T11:55:29Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":0.9,"age_days":17,"expected_fill_days":32,"reasons":["conf:45","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/living-spaces-guest-services-process-improvement-coordinator","json_url":"https://alion.io/job/living-spaces-guest-services-process-improvement-coordinator.json","meta":{"generated_at":"2026-10-26T02:59:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2079863},"rest":"https://alion.io/mcp/rest/get_company?id=2079863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliving-spaces-guest-services-process-improvement-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliving-spaces-guest-services-process-improvement-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliving-spaces-guest-services-process-improvement-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/living-spaces-guest-services-process-improvement-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliving-spaces-guest-services-process-improvement-coordinator"}]}