Assistant General Manager 3 (On-Site)

Areas of Responsibility and Job Requirements:

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM, will assume partial operational control of the asset in the absence of the GM

Responsibilities include, but are not limited to:

Supports the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)

Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees

Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)

Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance. 

Oversees payroll and paid time off for site-employees, and monitor staff overtime

Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees

Oversight and follow-up on all violations issued by City, State and Federal agencies

Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices

Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal

Oversee implementation and effectuation of all resident A/R collections + legal arrears process

Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable

 Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise  

Actively pursue tenant arrears and initiates non-payment proceedings 

Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements  

Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.

Oversees the coordination with Builders on construction and resident relocation, as applicable

Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams   

Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement

Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups

Responsible for enacting and enforcing organizational initiatives/SOPs

Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures

Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.

Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded

Manages the violation process until completion

Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled

Supports the leasing team on any/all renewal, lease termination and/or lease negotiations

Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed

Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).

Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures 

Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs. 

Manages retail/commercial operations pursuant to the lease agreements

Manages the unit turnover process - include bid-leveling, estimating, and awarding process

Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio

Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)

Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions

Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention. 

Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.

Attend Tenant Association meetings as necessary

Works closely with security team on security-related initiatives

Minimum Education Requirements:

Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications

Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required:

3+ years of experience in Property Management Operational role(s) with a college degree -or-

4+ years of experience in direct APM/AGM role at similar scale/scope properties (without a college degree)

Additional Knowledge, Skills and Abilities:

Must be proficient in Microsoft Office applications

Proficiency in Yardi required

Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance

Strong understanding of Building Finance and PM-specific Financial Reporting

Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)

Building system knowledge required

Must have project management experience

Must possess exemplary customer service skills

Must display ability to complete tasks/projects on-time

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects. 

This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

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Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.