{"id":1298112,"url":"https://alion.io/job/lnw-gaming-inc-technical-operations-engineer","title":"Technical Operations Engineer","company":{"id":1846829,"name":"Light & Wonder","domain":"lnw.com","url":"https://alion.io/company/lnw-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2884},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-07T01:16:42Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Gaming:\nWelcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.\nPosition Summary\nOperates and supports the company's business-critical network and cloud-based systems, ensuring reliability, performance, and scalability. Designs, implements, monitors, and troubleshoots network infrastructure, including LAN, WAN, IP, and VoIP environments. Manages operational activities through the ticketing system, including service requests, incidents, projects, and change management tasks. Maintains monitoring platforms, dashboards, and reporting tools to track network health, workload, project status, service levels, and key performance metrics.\nCoordinates deployments, installations, shipping logistics, and inventory management activities to support network and gaming technology operations. Collaborates with internal teams, vendors, customers, and telecommunications providers to resolve issues, implement improvements, and maintain service standards. Develops automation tools, supports project planning and execution, and performs network redundancy and failover testing to ensure system availability. Participates in an on-call support rotation as required.\nEssential Job Functions:\nPerforms Tier II escalation troubleshooting and support for internal and external customer networks within the LNW Gaming network. \nCoordinates installation, provisioning, scheduling, and deployment activities with customers, field service teams, ISPs, and other stakeholders. \nManages ticketing system workflows, including creating, tracking, prioritizing, updating, and resolving operational, service, and project-related tickets. \nMaintains and supports the network monitoring system, including system elements, alerts, dashboards, reports, and databases. \nMaintains operational dashboards and reporting tools to track project status, workload, service levels, network performance, and key operational metrics. \nPerforms network maintenance, upgrades, and configuration changes as required. \nMaintains standard network configurations in routers, switches, and firewalls. \nReviews daily and monthly reports of network outages, performance trends, and operational issues. \nTroubleshoots and resolves WAN outages and escalates issues with telecommunications providers as needed. \nResearch, resolves, and documents Syslog-generated error messages. \nProvides change management support for network projects and operational initiatives. \nProvides in-house wiring and cabling for WAN circuits and communication between gaming elements on customer LANs. \nCoordinates cross-functional projects involving multiple departments and external vendors. \nOversee inventory management activities, including asset tracking, inventory accuracy, equipment allocation, and coordination with buyers to support installations and project requirements. \nCoordinates shipping and logistics requests for network equipment, gaming assets, and installation materials. \nAnalyzes remote network topologies and forwards requests for action and support to the appropriate teams. \nProcesses returned equipment from site removals, including decommissioning, inventory reconciliation, and configuration cleanup. \nProvides 24/7 on-call support on a rotation basis. \nPerforms other duties and responsibilities as assigned. \nQualifications\nTraining and/or Experience\n3+ years supporting a large enterprise network \n Cisco CCNA certification or relevant experience preferred \nSecurity +, Network +, A+ certifications preferred \nExperience managing service, incident, project, and change management tickets through Jira or similar ticketing systems. \nExperience prioritizing, tracking, and coordinating requests across multiple teams to meet operational and project deadlines. \nKnowledge, Skills and Abilities:\nUnderstand basic network architectures, protocols, and networking devices such as switches, routers, and firewalls. \nConfigures and manages network devices. \nConfigures and verifies IPv4 and IPv6 addressing and subnetting. \nKnowledge of Ethernet, including cabling, interfaces, and addressing. \nUnderstanding and implementation of protocols such as DHCP, DNS, and NAT. \nTroubleshooting skills with the ability to identify and resolve common Layer 1, 2, 3, and 4 network issues. \nStrong problem-solving skills with the ability to analyze complex technical issues, identify root causes, and implement effective solutions. \nStrong critical thinking skills with the ability to evaluate information, assess risks, prioritize tasks, and make sound operational decisions. \nAbility to manage multiple priorities, tickets, and projects in a fast-paced environment while maintaining attention to detail. \nEffective verbal and written communication skills with the ability to collaborate across technical and non-technical teams. \nExperience using Jira or similar ticketing systems to manage, track, and resolve operational and project-related requests. \nWoking knowledge of inventory management, asset tracking, and operational dashboard reporting. \nEducation:\nBachelor’s degree preferred, or equivalent combination of education and relevant experience.\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and the ability to adjust focus while working with computer and business equipment. The employee must be able to lift, carry, push, and/or pull equipment and materials weighing up to 20 pounds.\nLight & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.\nThis job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. \nLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.","description_format":"text","description_chars":7434,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-26T10:30:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 3","filings_12m":11,"filings_prev_12m":12,"green_card_filings_12m":3,"median_offered_wage_usd":140714,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.55,"age_days":14,"expected_fill_days":10,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/lnw-gaming-inc-technical-operations-engineer","json_url":"https://alion.io/job/lnw-gaming-inc-technical-operations-engineer.json","meta":{"generated_at":"2026-10-07T03:07:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4598,"day_limit":5000,"remaining_today":402,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846829},"rest":"https://alion.io/mcp/rest/get_company?id=1846829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flnw-gaming-inc-technical-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flnw-gaming-inc-technical-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flnw-gaming-inc-technical-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lnw-gaming-inc-technical-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flnw-gaming-inc-technical-operations-engineer"}]}