{"id":4271478,"url":"https://alion.io/job/loadsmart-customer-success-manager-brazil","title":"Customer Success Manager- Brazil","company":{"id":3062,"name":"Loadsmart","domain":"loadsmart.com","url":"https://alion.io/company/loadsmart","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:17:33Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T05:18:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are Loadsmart, and we have recently created a new Customer Success Manager position to help us optimize top talent at our growing company. We are seeking an innovative, agile, data-oriented CS enthusiast who thrives in a dynamic and fast-paced global company.\nYou will manage a customer portfolio while ensuring high levels of satisfaction, enabling and educating users, expanding our wallet share with them over time, ensuring contract renewals and customer retention, and building strong relationships with clients. You will be directly responsible for monitoring your customers’ life cycle and will also actively contribute to building and strengthening our customers’ journey, focusing on the delivery of the best possible experience.\nREPORTING TO: Customer Success Manager\nLOCATION: Brazil (Remote)\nWHAT YOU GET TO DO...\nMonitor onboarded customers in order to ensure their product adoption and partner with the Onboarding team to support achievement of milestones, if needed.\n\nGuide onboarded customers along their life cycle in our ongoing service model by understanding their business needs, key objectives and technical capabilities.\n\nIdentify and manage potential risks related to customers' expected results, product adoption, disengagement and dissatisfaction with the service.\n\nIdentify and leverage opportunities that will lead the customers to achieve better results and for our products to evolve.\n\nEnsure contract renewals.\n\nRetain customers whose departure can be avoided.\n\nUpsell and cross-sell to customers who can benefit from additional services.\n\nDrive resolution of account issues, including billing, support, product, and other departments\n\nRepresent the voice of the customer to proactively provide input and feedback to Sales, Product, Finance, Support and other departments.\n\nInterview and survey customers according to our feedback gathering process.\n\nLearn the product in depth to become a subject matter expert in system functionality.\n\nMonitor customers’ interactions with our Support team to make sure their expectations are met and help drive resolution.\n\nContribute to building and strengthening our onboarding and ongoing service models;\n\nContribute to building and strengthening our processes.\n\nYOU HAVE EXPERIENCE…\n2+ years of experience as a Customer Success Analyst or Account Manager for SaaS products.\n\nProven track record of working in a customer-facing role.\n\nExcellent English language skills.\n\nStrong communication skills, both written and verbal, to effectively understand and communicate customer expectations.\n\nCustomer-oriented: genuine interest in the customer’s business and in what the customer says and expects.\n\nProblem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results.\n\nInterpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers.\n\nInfluence: ability to map customers’ internal political environment and to positively influence the decision-making process.\n\nData analysis: ability to understand and interpret data with a focus on generating insights.\n\nResults-oriented: ability to understand the goal, keep yourself motivated and consistently keep focusing on the outcome, no matter the obstacles.\n\nHigh technical aptitude and overall understanding of technology\n\nExperience with CRM, preferably Salesforce, is a 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