# Customer Success Manager- Brazil

We are Loadsmart, and we have recently created a new Customer Success Manager position to help us optimize top talent at our growing company. We are seeking an innovative, agile, data-oriented CS enthusiast who thrives in a dynamic and fast-paced global company. You will manage a customer portfolio while ensuring high levels of satisfaction, enabling and educating users, expanding our wallet share with them over time, ensuring contract renewals and customer retention, and building strong relationships with clients. You will be directly responsible for monitoring your customers’ life cycle and will also actively contribute to building and strengthening our customers’ journey, focusing on the delivery of the best possible experience. REPORTING TO: Customer Success Manager LOCATION: Brazil (Remote) WHAT YOU GET TO DO... Monitor onboarded customers in order to ensure their product adoption and partner with the Onboarding team to support achievement of milestones, if needed. Guide onboarded customers along their life cycle in our ongoing service model by understanding their business needs, key objectives and technical capabilities. Identify and manage potential risks related to custom

- **Id**: 4271478
- **Url**: <https://alion.io/job/loadsmart-customer-success-manager-brazil>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: contractor
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Locations**: Mexico City, Mexico
- **Countries**: MX
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T16:17:33Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T05:18:25Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3412
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Transportation & Logistics, Logistics, Freight Forwarding, Supply Chain & Logistics Software

## Company

- **Id**: 3062
- **Name**: Loadsmart
- **Domain**: loadsmart.com
- **Url**: <https://alion.io/company/loadsmart>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

## Technologies

- **Salesforce** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Brazil** — Iso: BR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T17:57:59Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 62
- **Reasons**: conf:0, velocity, win:early, comp:junior
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.