{"id":1470709,"url":"https://alion.io/job/loadup-junk-removal-customer-support-representative","title":"Customer Support Representative","company":{"id":1923217,"name":"LoadUp Junk Removal","domain":"goloadup.com","url":"https://alion.io/company/goloadup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T15:05:39Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T21:02:13Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About the Role\nAt LoadUp, we're not just solving problems - we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.\nResponsibilities\nBe the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy\n\nTroubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset\n\nMonitor and manage real-time order status to ensure a seamless service experience from start to finish\n\nCollaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support\n\nAccurately document all interactions in our systems to maintain clear and organized customer records\n\nIdentify and report recurring issues or trends to help improve customer experience and internal processes\n\nUphold LoadUp's brand values in every customer interaction\n\nAdapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment\n\nWhat You'll Bring\nA solutions-first mindset with a passion for great service, paired with strong communication, organization, and time-management skills\n\nA great listener who brings empathy and efficiency to every conversation, with a team-first attitude in a feedback-rich culture\n\nTech-comfortable and coachable, with familiarity with computer systems and a willingness to learn new platforms\n\nEnergized by fast-paced days and ready to adapt on the fly\n\nHigh school diploma or GED required; college experience is a plus\n\nOpenness to evening and weekend availability\n\nBenefits\nCompetitive compensation\n\nHealth & wellness coverage\n\nGenerous paid time off\n\n401(k) with 5% company match\n\nMonthly lifestyle stipends, employee recognition programs, and referral bonuses\n\nAbout LoadUp\nLoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country - named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.\nLocation\nOnsite | Alpharetta, GA (Metro Atlanta)","description_format":"text","description_chars":2489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-29T16:06:33Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.453,"p_room":0.9,"age_days":35,"expected_fill_days":81,"reasons":["conf:12","urgency","win:mid"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/loadup-junk-removal-customer-support-representative","json_url":"https://alion.io/job/loadup-junk-removal-customer-support-representative.json","meta":{"generated_at":"2026-10-06T21:06:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":393,"day_limit":5000,"remaining_today":4607,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1923217},"rest":"https://alion.io/mcp/rest/get_company?id=1923217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floadup-junk-removal-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floadup-junk-removal-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floadup-junk-removal-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loadup-junk-removal-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floadup-junk-removal-customer-support-representative"}]}