{"id":3666067,"url":"https://alion.io/job/loadup-junk-removal-dispatch-customer-service-agent","title":"Dispatch & Customer Service Agent","company":{"id":1923217,"name":"LoadUp Junk Removal","domain":"goloadup.com","url":"https://alion.io/company/goloadup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T19:30:02Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T12:05:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nAt LoadUp, our customers and contractors count on us to keep every job on track, from the first booking to job completion. As a Dispatch & Customer Service Representative, you’ll be the primary point of contact, dispatching jobs to contractors, responding to customer and contractor inquiries, and resolving issues as they come up. You’ll make sure every order is covered, every customer is kept informed, and every contractor has what they need to get the job done. This is an execution-focused, high-communication role on our Operations team. This is a full-time role.\nResponsibilities\nDispatch & Order Coordination\nDispatch and assign jobs to contractors, making sure every order is covered and on track.\n\nMonitor real-time order status from initial request to service completion.\n\nResolve coverage gaps, delays, and scheduling conflicts before they affect the customer.\n\nCustomer & Contractor Support\nServe as the primary point of contact for customers and contractors via phone, text, chat, and email.\n\nResolve inquiries quickly and accurately with a professional, customer-first approach.\n\nTroubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-focused mindset.\n\nFollow up proactively and keep customers and contractors informed.\n\nDocumentation & Improvement\nDocument all communication and actions accurately in internal systems.\n\nReport recurring issues, trends, or system gaps to leadership.\n\nAdapt quickly to new tools, systems, and workflows.\n\nRepresent LoadUp’s core beliefs with integrity in every interaction.\n\nWhat You’ll Bring\nExcellent communication and problem-solving skills.\n\nStrong organization and time management, with the ability to handle multiple orders and conversations at once.\n\nComfort with technology and a willingness to learn new platforms quickly.\n\nThe ability to stay calm and make sound decisions under pressure.\n\nBenefits\nHealth & wellness coverage\n\nGenerous paid time off\n\n401(k) with 5% company match\n\nMonthly lifestyle stipends, employee recognition programs, and referral bonuses\n\nAbout LoadUp\nLoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country - named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.\nLocation\nOnsite | Alpharetta, GA (Metro Atlanta)","description_format":"text","description_chars":2641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Waste Management"],"lifecycle":[{"event":"open","at":"2026-11-03T06:29:16Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:4","urgency","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/loadup-junk-removal-dispatch-customer-service-agent","json_url":"https://alion.io/job/loadup-junk-removal-dispatch-customer-service-agent.json","meta":{"generated_at":"2026-11-06T15:33:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1923217},"rest":"https://alion.io/mcp/rest/get_company?id=1923217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floadup-junk-removal-dispatch-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floadup-junk-removal-dispatch-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floadup-junk-removal-dispatch-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loadup-junk-removal-dispatch-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floadup-junk-removal-dispatch-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3666067}},{"tool":"search_jobs","arguments":{"company":"goloadup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3666067},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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