{"id":2434234,"url":"https://alion.io/job/loanpro-customer-solutions-consultant","title":"Customer Solutions Consultant","company":{"id":1804600,"name":"LoanPro","domain":"loanpro.io","url":"https://alion.io/company/loanpro","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":204000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-26T00:00:00Z","employer_posted_date":"2026-03-26","last_verified_at":"2026-11-09T07:52:05Z","board_verified":true,"closed_at":null,"days_open":228,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":228},"description":"Customer Solutions Consultant - Farmington, UT\nWhy LoanPro:\n“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.”-Rhett Roberts, CEO\nAt LoanPro, we're more than just a fintech company-we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.\nHow we do what we do:\n“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of here at LoanPro- the team that builds LoanPro. We do what we do because of our people.”-Rhett Roberts, CEO\nAt the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.\nWhat you'll own:\nThe Customer Solutions Consultant is a key technical and strategic partner for LoanPro's clients, bridging the gap between business requirements and technical solution design. This role is responsible for ensuring client success and driving revenue growth by proactively identifying opportunities and crafting complex, scalable solutions. The Solutions Consultant acts as a trusted advisor to enterprise clients, assisting both Customer Success Managers (CSMs) and the Sales team.\nEssential Job Functions:\nClient Strategy & Communication\nAct as a technical consultant for Customer Success Managers (CSMs) on client accounts.\nClearly articulate and present solution designs and their associated benefits to both technical and executive-level client contacts.\nLead technical discussions with clients, serving as a subject matter expert on LoanPro products and integrations.\nAct as a trusted advisor to key enterprise clients, leading strategic conversations on technical roadmaps and strategy.\nCraft and deliver executive-level communications, including strategic Quarter Business Reviews (QBRs).\nRevenue Growth & Business Acumen\nProactively review client accounts and business processes to identify inefficiencies and areas for improvement.\nConnect technical solutions directly to potential revenue increases, compliance improvements, and operational efficiencies.\nProvide direct assistance and technical expertise in sales and upsell processes.\nDrive revenue by proactively presenting solutions for new features, compliance, and process improvements.\nCraft comprehensive business cases that demonstrate a clear Return on Investment (ROI) to clients, leading to additional contractual commitments or Professional Services tasks.\nSolution & Statement of Work (SOW) Design\nCraft ideal, scalable solution designs for complex clients and their sophisticated integrations.\nCollaborate closely with Professional Services to ensure clarity and successful implementation of solution designs.\nIndependently create comprehensive technical documentation, including diagrams, integration guides, and design specifications for standard solutions.\nDesign and document complex, custom solutions that may involve multiple LoanPro products.\nCreate and review detailed Statements of Work (SOWs) for Professional Services engagements, including those for Product Extensions, ensuring technical accuracy and feasibility.\nMentorship & Process Improvement\nProactively review the accounts and processes of your client base to identify opportunities for LoanPro product and process improvements.\nProvide mentorship and guidance to Technical Success Managers (TSMs) and CSMs on technical solutions and best practices.\nReview proposed product changes from TSMs prior to escalation to the Product Vetting group.\nDevelop internal processes and documentation to improve the Solution Consulting team's efficiency and overall function.\nJob Qualifications / Skill Requirements:\nExperience & Education\n3+ years of experience in a technical client-facing role such as Solution Consultant, Sales Engineer, or Technical Account Manager, preferably in a SaaS or FinTech environment.\nProven track record of designing and scoping complex technical solutions involving API integration and SaaS platforms.\nBachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) preferred, or equivalent practical experience.\nTechnical & Solution Design Skills\nDemonstrated ability to create comprehensive solution documentation including architecture diagrams, integration guides, and design specifications.\nProficiency in translating complex business requirements into clear, scalable technical designs.\nExperience in creating and reviewing detailed Statements of Work (SOWs) for professional services or custom development engagements.\nStrong understanding of API functionality and best practices for system integration.\nBusiness & Communication Skills\nExceptional written and verbal communication skills, with the ability to articulate technical concepts and their business value (ROI) to both technical and executive audiences.\nProven ability to consult, advise, and lead strategic conversations with enterprise-level clients.\nStrong business acumen with experience in identifying and driving revenue growth opportunities (upsells, process efficiencies, new feature adoption).\nExperience in mentoring and providing technical guidance to cross-functional internal teams (e.g., Customer Success, Technical Support).\nPreferred Qualifications\nExperience in the Lending or Financial Services industry, with knowledge of loan origination, servicing, or collections processes.\nFamiliarity with regulatory compliance in the lending space.\nExperience with process improvement methodologies and developing internal team standards.\nBenefits of the Role:\n80% Medical/Dental\nPTO and Holiday Schedule\nHSA and 401K Match\nWellness Rewards and EAP\nAt LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.\nIf you need an accommodation to apply for the position or during the interview process, please email ","description_format":"text","description_chars":6581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-13T10:14:52Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.28,"age_days":228,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/loanpro-customer-solutions-consultant","json_url":"https://alion.io/job/loanpro-customer-solutions-consultant.json","meta":{"generated_at":"2026-11-09T08:25:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804600},"rest":"https://alion.io/mcp/rest/get_company?id=1804600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floanpro-customer-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floanpro-customer-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floanpro-customer-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loanpro-customer-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floanpro-customer-solutions-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2434234}},{"tool":"search_jobs","arguments":{"company":"loanpro.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2434234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}