{"id":2434233,"url":"https://alion.io/job/loanpro-technical-success-manager","title":"Technical Success Manager","company":{"id":1804600,"name":"LoanPro","domain":"loanpro.io","url":"https://alion.io/company/loanpro","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1589},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2025-08-14T00:00:00Z","employer_posted_date":"2025-08-14","last_verified_at":"2026-11-09T07:52:05Z","board_verified":true,"closed_at":null,"days_open":452,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":452},"description":"Technical Success Manager - Farmington, UT\nWhy LoanPro:\n“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.” -Rhett Roberts, CEO\nAt LoanPro, we're more than just a fintech company-we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.\nHow we do what we do:\n“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of\nhere at LoanPro- the team that builds LoanPro. We do what we do because of our people.” -Rhett Roberts, CEO\nAt the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.\nWhat you own:\nTechnical Success Managers (TSMs) collaborate closely with the Customer Success Managers (CSMs) to support customers through their entire customer journey with LoanPro, including implementation. They are customer facing, strategic, product subject-matter experts. They are solutionists, builders, sellers, and project managers, responsible for exemplifying excellent customer service and LoanPro core values, culture, policy and procedures at all times.\nEssential Job Functions:\nTakes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product\nSupport the CSMs in technical calls, upselling, and building new requirements\nCollaborate with the Solution Architects on larger solutions\nCollaborate with customers to gather and understand their technical requirements, business goals, and objectives in order to design and architect solutions that leverage our platform to meet those requirements.\nProvide technical guidance and best practices to existing customers for integrating our platform with existing systems and workflows.\nCreate detailed technical documentation, including architecture diagrams, solution design specs, and integration guides.\nWork closely with product and engineering teams to communicate customer feedback and drive continuous improvement of our platform.\nAdvocate for customer needs within the organization, ensuring that their feedback is considered in product development and enhancements.\nStay up-to-date with industry trends, emerging technologies, and best practices to continuously improve the solutions provided to customers.\nCollaborate with internal teams to develop and refine processes, tools, and resources that enhance the customer experience.\nAn essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy, although the first 90 days are expected to be in office completely to accommodate in person training.\nOther duties as prescribed-Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nWhat you need for success:\nBachelor’s degree in Computer Science, Information Technology, Finance, or a related field is preferred, but not required.\n2+ years of experience in a technical customer-facing role, such as Solution Architect, Customer Success Manager, or Technical Success Manager.\n2+ years of experience in lending (preferred) \nStrong understanding of software architecture, cloud computing, and system integration.\nProven experience in designing and implementing complex technical solutions for enterprise customers.\nExcellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.\nProficiency in APIs, payloads, and basic database queries is a must.\nProficiency in scripting or programming languages (e.g., Python, JavaScript) is a plus.\nExperience with CRM, SaaS platforms, or FinTech solutions is highly desirable.\nExcellent oral and written communication skills, including facilitation of group presentations, and consulting skills\nAbility to assess needs, influence, collaborate, deliver and partner at the most senior levels in the organization\nAbility to build collaborative, trustworthy relationships across functions and geographies\nStrategic, enterprise-wide and systems thinking\nGood analytical and deductive reasoning skills\nThoughtful leadership and strong management capabilities. Ability to influence at all levels in an organization, including Senior Executives\nAbility to consult with colleagues to identify issues, determine potential solutions, and analyze the impact on the broader organization\nAbility to build relationships across a range of styles and cultures to form networks within and outside the company\nAbility to use core technology to report information, analyze data and develop analytical models.\nProficiency in G-suite applications as well as industry-specific analysis software\nBasic understanding of the industry, with the ability to become a subject matter expert on the job\nAbility to work in a fast-paced, team environment, with a proactive rather than reactive mindset.\nInnovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients\nBenefits of the Role:\n80% Medical/Dental\nPTO and Holiday Schedule\nHSA and 401K Match\nWellness Rewards and EAP\nAt LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.\nIf you need an accommodation to apply for the position or during the interview process, please email ","description_format":"text","description_chars":6331,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-13T10:14:52Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.168,"p_room":0.28,"age_days":452,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/loanpro-technical-success-manager","json_url":"https://alion.io/job/loanpro-technical-success-manager.json","meta":{"generated_at":"2026-11-09T08:32:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804600},"rest":"https://alion.io/mcp/rest/get_company?id=1804600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floanpro-technical-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floanpro-technical-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floanpro-technical-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loanpro-technical-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floanpro-technical-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2434233}},{"tool":"search_jobs","arguments":{"company":"loanpro.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2434233},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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