{"id":98758,"url":"https://alion.io/job/localstack-blog-support-engineer-l2","title":"Support Engineer (L2)","company":{"id":37983,"name":"LocalStack","domain":"localstack.cloud","url":"https://alion.io/company/localstack-blog","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"AWS CDK","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"GitHub","optional":false},{"name":"Helm","optional":false},{"name":"Kubernetes","optional":false},{"name":"PowerShell","optional":false},{"name":"Pulumi","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"Terraform","optional":false},{"name":"CI/CD","optional":true},{"name":"Git","optional":true},{"name":"GitHub Actions","optional":true},{"name":"GitLab CI","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-07-29T11:24:28Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-16T19:38:41Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":78},"description":"LocalStack - the Local Cloud Sandbox for Developers and AI Agents\nWe are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital, CRV and Heavybit.\nLocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.\nThe cloud was built to run software, not to support AI-native development workflows. As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.\nOur customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.\nWe are sustainably growing our globally distributed teams across GTM, operations and engineering. In 2025 we almost doubled in size and continue to grow across all areas in 2026.\nLocalStack is headquartered in Zurich/Switzerland , with a small engineering office in Vienna/Austria and remote team members from 25 countries including the US, FR, UK, CA, ES, and many more!\nCheck our Notion Candidate Handbook and our GitHub!\nWhat you will be working on/responsible for\nEnsure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.\n\nWork independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.\n\nWhere capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.\n\nEnsure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.\n\nExperience we expect you to bring to the role\nProgramming & Scripting\nProficient in any major programming language (preferably Python) (required)\n\nKnowledge of PowerShell, Bash, or other scripting languages (advantageous)\n\nCloud & Infrastructure\nStrong expertise in AWS (required)\n\nExperience with Docker and container networking (required)\n\nExperience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK (required)\n\nFamiliarity with Kubernetes and Helm (advantageous)\n\nFamiliarity with Azure or other cloud platforms (advantageous)\n\nFamiliarity with Snowflake (nice to have)\n\nCI/CD & Version Control\nProficiency with Git and GitHub - branching, pull requests (required)\n\nExperience with CI/CD pipelines - GitHub Actions, GitLab CI, or similar (advantageous)\n\nOperating Systems & Debugging\nStrong understanding of Linux, macOS, and Windows\n\nSkilled in reading and analysing logs to identify and reproduce issues\n\nDatabases\nFamiliarity with relational and non-relational database systems\n\nCommunication\nExcellent written communication - ticket responses, documentation in both English and Portuguese\n\nStrong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese\n\nAI Literacy\nComfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow\n\nAble to critically evaluate AI-generated output - verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly\n\nValues we hold in LocalStack\nCare: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes\n\nOwnership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.\n\nOpenness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.\n\nCourage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.\n\nExcellence: we chase the extraordinary. 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