{"id":3505342,"url":"https://alion.io/job/lockton-iba-operations-manager","title":"IBA Operations Manager","company":{"id":7444,"name":"Lockton","domain":"lockton.com","url":"https://alion.io/company/lockton","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United 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operational leadership across key IBA activities, ensuring robust controls, clear accountability, and high service standards.\nYou will work closely with the IBA Head of Service and wider business, and will play a key role in developing a high-performing, well-controlled and scalable IBA operation, driving improvements through people, process, technology, and effective performance management.\nKey responsibilities of the role\nResponsibility and oversight of the Client Money Reconciliation team\nMaintain robust controls across client money, reconciliations, cash allocation, funding, and insurer settlements.\nEnsure compliance with relevant FCA CASS requirements, internal policies, and control frameworks.\nIdentify root causes of operational issues and implement sustainable solutions.\nImprove and standardise processes, reducing manual activity and increasing efficiency.\nWork with Technology and business stakeholders to support automation, system enhancements, and operational change.\nCoordinate audit activities and ensure timely completion of follow-up actions\nPromote a culture of ownership, continuous improvement, and high performance.\nCandidate Profile\nYou should have the following experience:\nBroad IBA experience and understanding of the operational, regulatory and control environment.\nEstablished track record in operational leadership and people management.\nGood working knowledge of key IBA processes, including reconciliations, cash allocation, funding and insurer settlements.\nEffective oversight of KPIs, SLAs and operational performance.\nDemonstrable success in driving process improvement, operational change and continuous improvement.\nAbility to deliver scalable, efficient and commercially effective solutions.\nRelevant accounting or insurance 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