{"id":3505349,"url":"https://alion.io/job/lockton-senior-client-services-advocate","title":"Senior Client Services Advocate","company":{"id":7444,"name":"Lockton","domain":"lockton.com","url":"https://alion.io/company/lockton","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":172000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-04T12:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T03:19:52Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"General information\nReference\n0040978\nVacancy location\nLocation\nUnited Kingdom, London, London\nWork Place\nHybrid\nRegion\nUK\nVacancy details\nJob Profile\nLockton - Experienced Professional\nTitle\nSenior Client Services Advocate\nDescription\nLockton Re is seeking an experienced Senior Client Services Advocate to join our Client Partnership Services team, supporting the Global Specialties division.\nWe are looking for an experienced Senior Client Services Advocate to join our Global Specialties team within Client Partnership Services, supporting a portfolio of complex Marine & Energy Treaty reinsurance business.\nThis is a senior technical position that combines specialist processing expertise with mentorship and exceptional client service. Acting as a key referral point for less experienced colleagues, you will work alongside another Senior Client Service Advocate to support the development of the wider team while ensuring the delivery of a first-class service to clients and trading partners.\nThe role is based in our London office on a hybrid basis, with a minimum of 3 days per week in the office and 4 days per week during the initial training and onboarding period.\nThe Role\nAs a Senior Client Service Advocate, you will play a key role in delivering efficient, accurate and responsive support across premium and claims processing, broker support and IBA activities.\nWorking closely with brokers, clients and reinsurers, you will process a complex portfolio of Marine & Energy Treaty business while ensuring a high standard of service and technical accuracy throughout the transaction lifecycle.\nKey Responsibilities\nManage end-to-end technical processing activities across proportional and excess of loss business.\nSupport Marine & Energy Treaty accounts across complex reinsurance programmes.\nProcess premiums, pro-rata settlements and claims transactions accurately and efficiently.\nNegotiate and manage claims through to settlement and closure.\nPrepare and issue client and market documentation.\nLiaise with brokers, clients and reinsurers on technical processing matters.\nMaintain account statistics and support portfolio reporting activities.\nManage cash allocations, client statements and aged debt activities.\nBuild strong relationships with clients, carriers and internal stakeholders.\nProvide guidance and support to less experienced colleagues, acting as a trusted technical referral point.\nSupport the wider team's success by championing best practice, quality and service excellence.\nCandidate Profile\nWe're looking for an experienced reinsurance professional who can bring both strong technical expertise and leadership capability to the team.\nYou will have:\nProven experience handling complex Treaty reinsurance business\nStrong Marine & Energy processing experienceExperience managing proportional and excess of loss premiums and claims\n\nExcellent technical knowledge of London Market systems, including IMR, CLASS, ECF and LORS\nPrevious experience of Open TWINS, which would be highly advantageous\nStrong Excel skills and the ability to analyse and maintain account and portfolio data\nThe ability to build and maintain excellent business relationships with colleagues, clients, reinsurers and other market partners\nProven problem-solving skills, including the ability to resolve complex or unusual technical issues and implement practical solutions\nExperience actively building relationships with team members, internal stakeholders and external clients\nExcellent organisational skills with the ability to manage competing priorities and deadlines\nStrong communication skills and a collaborative approach to supporting colleagues and delivering outstanding client service\nCustom 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