{"id":3505345,"url":"https://alion.io/job/lockton-service-assurance-analyst","title":"Service Assurance Analyst","company":{"id":7444,"name":"Lockton","domain":"lockton.com","url":"https://alion.io/company/lockton","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":104000,"period":"year","method":"role_country_seniority_unknown","sample_n":276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Power BI","optional":true},{"name":"SharePoint","optional":true}],"status":"closed","first_seen_at":"2026-09-09T12:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T18:48:48Z","board_verified":false,"closed_at":"2026-11-04T18:48:48Z","days_open":56,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":56},"description":"General information\nReference\n004132\nVacancy location\nLocation\nUnited Kingdom, London, London\nWork Place\nHybrid\nRegion\nUK\nVacancy details\nJob Profile\nLockton - Experienced Professional\nTitle\nService Assurance Analyst\nDescription\nThe Technology Team are hiring - we have an opportunity for an IT Service Assurance Analyst to be responsible for maintaining the quality, accuracy, and governance of key IT Service Management processes and information repositories. The role will support the Service Design & Transition Manager in ensuring that new and changed services are successfully transitioned into Business as Usual (BAU) support, while maintaining the integrity of the ServiceNow Configuration Management Database (CMDB), Technology intranet sites, and service documentation.\nThe role also provides coordination and oversight of technology audit actions, ensuring remediation activities are tracked, managed, and completed within agreed timescales.\nKey responsibilities include:\nServiceNow CMDB management\nSupporting service transition & service assurance\nMaintaining the Technology Intranet\nPromoting effect knowledge management practises across the Technology function\nAudit & governance\nReporting & continuous improvement\nCandidate Profile\nIt is essential that you have the following:\nExperience working within an IT Service Management (ITSM) environment.\nExperience administering or supporting ServiceNow, particularly CMDB processes.\nUnderstanding of ITIL principles and service lifecycle management.\nStrong organisational and administrative skills with excellent attention to detail.\nExperience maintaining documentation, knowledge bases, or intranet sites.\nAbility to manage multiple priorities and coordinate activities across teams.\nStrong written and verbal communication skills.\nGood analytical and reporting\nDesirable skills:\nExperience supporting Service Design & Transition activities.\nExperience coordinating audit, compliance, or risk management activities.\nKnowledge of Configuration Management and Service Asset Management best practices.\nExperience using SharePoint Online and Power BI.\nITIL Foundation certification.\nServiceNow Certified System Administrator or ServiceNow CMDB-related certification.\nAbout The Position\nLockton is the world's largest privately held independent insurance brokerage. At Lockton, we are all about unlocking potential-your potential, our clients' potential, and ultimately our potential to deliver world-class service. 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