{"id":3505344,"url":"https://alion.io/job/lockton-tech-bar-engineer","title":"Tech Bar Engineer","company":{"id":7444,"name":"Lockton","domain":"lockton.com","url":"https://alion.io/company/lockton","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":875},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-14T12:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T07:17:00Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"General information\nReference\n004133\nVacancy location\nLocation\nUnited Kingdom, London, London\nWork Place\nIn Office\nRegion\nUK\nVacancy details\nJob Profile\nLockton - Experienced Professional\nTitle\nTech Bar Engineer\nDescription\nWe are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.\nKey responsibilities:\nProvide 1st line support for walk-up users at the Tech Bar.\nDiagnose and resolve common technical issues on the spot (first-time fixes).\nTriage more complex issues and escalate appropriately.\nLog incidents and service requests accurately in the ITSM system.\nDeliver exceptional customer service and maintain a professional attitude.\nEducate associates on basic troubleshooting and IT best practices.\nMaintain the Tech Bar environment and ensure it is welcoming and efficient.\nCandidate Profile\nRequired skills and experience:\nStrong working knowledge of Office M365, Windows 11, iOS, and Android platforms.\nExperience in a 1st line support or service desk environment.\nExcellent customer service and communication skills, both verbal and written.\nAbility to work independently and manage multiple walk-up queries.\nGood problem solving and troubleshooting skills.\nFamiliarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.\nITIL Foundation certification is desirable but not essential.\nAbout The Position\nLockton is the world's largest privately held independent insurance brokerage. Since 1966, our private ownership has allowed us to serve our clients, nurture our people, and give back to our communities in ways other companies simply can't. We're passionate about helping you achieve your ultimate potential. If you believe in providing excellent client service, supporting community initiatives, and being part of our caring culture, then you belong here","description_format":"text","description_chars":2089,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-30T05:21:17Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.311,"p_room":0.45,"age_days":46,"expected_fill_days":25,"reasons":["conf:2","stale_co","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/lockton-tech-bar-engineer","json_url":"https://alion.io/job/lockton-tech-bar-engineer.json","meta":{"generated_at":"2026-10-31T07:37:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11336,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7444},"rest":"https://alion.io/mcp/rest/get_company?id=7444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flockton-tech-bar-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flockton-tech-bar-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flockton-tech-bar-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lockton-tech-bar-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flockton-tech-bar-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3505344}},{"tool":"search_jobs","arguments":{"company":"lockton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3505344},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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