{"id":1918795,"url":"https://alion.io/job/locumtenens-com-customer-care-manager","title":"Customer Care Manager","company":{"id":701962,"name":"LocumTenens.com","domain":"locumtenens.com","url":"https://alion.io/company/locumtenens-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-05T17:25:30Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-23T12:49:03Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Overview\nLocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://www.youtube.com/watch?v=sY9195GCJzQ.\nWe are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.\nThe Customer Care Manager is responsible for maintaining the overall efficiency and effectiveness of the Customer Care team. Responsible for coordinating all team functions and ensuring that workload is completed timely and accurately. Oversees the scheduling and processing of team projects, hiring and developing of associates, and miscellaneous operations functions. Trains and manages associates effectively with focus on associate development and engagement.\nESSENTIAL FUNCTIONS AND BASIC DUTIES:\nTeam Management - 80%\nManages daily operations of direct reports\nAssigns customer care team tasks in accordance with scheduled deadlines; ensures deadlines are met\nOversees documentation maintenance and organization to ensure that information is easily retrieved\nDirects team processes and procedures; ensures work is completed in accordance with Company standards\nTrains and motivates associates to achieve desired goals\nInterviews and selects candidates for hire; implements associate engagement strategies\nConducts annual performance evaluations; coaches associates to maximum performance\nCreates and delivers associate corrective actions and performance improvement plans as needed\nMaintains active knowledge of associate roles, workflows, and expectations\nMay manage ongoing desk load when needed\nTeam innovations, Scorecard Initiatives, and other Projects - 20%\nParticipates in and sometimes leads team and Company scorecard initiatives\nCreates and implements process improvements and partners with other managers to align best practices\nSECONDARY FUNCTIONS (IF APPLICABLE)\nMay work on special projects or other duties as assigned \nMay assist with Team Lead duties \nAttends leadership meetings and presents updates \nSUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY\nManages a team of non-exempt direct reports \nCommunicates with clinicians and clients \nQUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS\nHigh School Diploma or equivalent required; Bachelor’s degree or equivalent experience preferred \n4+ year of related customer service and/or travel experience required, preferably at the manager level \nPrior experience leading teams - directly or indirectly - preferred \nKNOWLEDGE, SKILLS, AND ABILITIES\nAbility to adhere to and exhibit the Company Values at all times \nWorking knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams \nWorking knowledge of reporting and data analytics tools \nWorking knowledge of Salesforce or relative CRM systems \nAbility to successfully manage client relationships \nAbility to build relationships at all levels - internally and externally \nStrong customer service mindset \nStrong organizational and time management skills \nAbility to work independently \nStrong communication skills - both oral and written \nAbility to work with sensitive information and maintain confidentiality \nSolid critical thinking and problem-solving skills \nAbility to train, coach, mentor, and motivate others \nAbility to negotiate and influence \nKEY COMPETENCIES REQUIRED\nBuilds Networks \nCommunicates Effectively \nDelegates Effectively \nDevelops Self & Others \nDrives Engagement \nDrives Vision and Purpose \nStrategic Mindset \nTechnical Skills \nPHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS\nTypical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand. \nSpeaking, reading, writing, ability to use a telephone and computer \nAbility to exert up to 10 lbs. of force occasionally \nAbility to interpret various instructions \nAbility to deal with a variety of variables under only limited standardization \nWhat is in it for you\nCompany-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).\nHealthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).\nPaid parental leave.\nCompany sponsored 401k plan with company matching.\nPTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.\nTuition reimbursement for continuing education.\nAn opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.\n Disclosures\nSmoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.\nAs part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.\nWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.","description_format":"text","description_chars":5649,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Cafeteria","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Job Boards & Aggregators","Healthcare Staffing"],"lifecycle":[{"event":"open","at":"2026-10-05T17:25:30Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.693,"p_room":0.75,"age_days":17,"expected_fill_days":21,"reasons":["conf:35","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/locumtenens-com-customer-care-manager","json_url":"https://alion.io/job/locumtenens-com-customer-care-manager.json","meta":{"generated_at":"2026-10-24T05:09:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701962},"rest":"https://alion.io/mcp/rest/get_company?id=701962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flocumtenens-com-customer-care-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flocumtenens-com-customer-care-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flocumtenens-com-customer-care-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/locumtenens-com-customer-care-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flocumtenens-com-customer-care-manager"}]}