{"id":4227599,"url":"https://alion.io/job/locuz-l2-support-engineer-it-operations","title":"L2 Support Engineer - IT Operations","company":{"id":2446078,"name":"Locuz","domain":"locuz.com","url":"https://alion.io/company/locuz","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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Office 365 (Outlook, Teams, OneDrive, SharePoint, mailbox management, licensing).\n\n- Provide basic operational support for Citrix logon issues, session resets, application access, and profile problems.\n\n- Perform regular patching support (Intune/3rd-party RMM patch tools).\n\n- Assist in backup job monitoring and escalating failures when required.\n\n- Support device enrollment, configuration, and policy troubleshooting using Microsoft Intune.\n\n- User account management via Active Directory (password resets, account unlocking, group membership updates).\n\n- Ensure timely resolution of incidents within SLA and proper ticket documentation.\n\n- Escalate L2 issues with appropriate logs and analysis.\n\n- Provide excellent communication and customer service to maintain high user satisfaction.\n\n- Ensure availability as per the shift roster (rotational shift 24-7).\n\nRequirements:\n\n- Strong interpersonal and communication skills.\n\n- Experience in end-user and global support.\n\n- Proficiency in Windows Server, Active Directory, Microsoft Exchange, Microsoft 365, and Microsoft Intune.\n\n- Knowledge of AVD Administration and VMware / Hyper-V.\n\n- Familiarity with Ticketing systems.\n\nPlus Skills :\n\n- Knowledge of Windows 10/11 troubleshooting.\n\n- Experience with Citrix Workspace / Virtual Apps & Desktops.\n\n- Hands-on experience with Office 365 Admin Center.\n\n- Understanding of patch management concepts.\n\n- Basic knowledge of backup tools (Veeam, Commvault, or similar).\n\n- Experience with Intune device management.\n\n- Basic understanding of Cloud technologies (Azure, AWS, etc.).\n\n- Familiarity with VPN, DNS, DHCP, and Network basics.\n\nSkills\nTechnical Support, Windows Server, Active Directory, Citrix, Troubleshooting, MS Intune, Exchange, Ticketing System, IT Operations, DNS, 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