{"id":4187757,"url":"https://alion.io/job/locuz-network-engineer-l1","title":"Network Engineer - L1","company":{"id":2446078,"name":"Locuz","domain":"locuz.com","url":"https://alion.io/company/locuz","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"ITIL","optional":false},{"name":"Nagios","optional":false},{"name":"ServiceNow","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-12T18:35:10Z","employer_posted_date":null,"last_verified_at":"2026-11-12T18:35:10Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"As a Network Support Engineer (L1), you will be responsible for providing L1 level support for global IT infrastructure. You will play a key role in monitoring network performance, handling bandwidth analysis, and coordinating with ISPs and third-party vendors for issue resolution.\n\nRoles and Responsibilities:\nProvide L1 level support for global IT infrastructure.\nMonitor network performance using tools like SolarWinds, ManageEngine, Cisco Prime, and Nagios.\nPerform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN, and ISP links.\nHandle bandwidth utilization analysis and generate availability and trend reports.\nRespond to alerts and notifications configured in monitoring systems.\nCarry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.\nCoordinate with ISPs and third-party vendors for issue resolution.\nFollow ITIL processes for incident, problem, change, and configuration management.\nWork with ticketing tools like ServiceNow for issue tracking and resolution.\n\nRequirements:\nProficiency in ticketing tools, SolarWinds, ServiceNow, and other network monitoring tools.\nStrong knowledge of routing protocols, virtual private networks (VPN), switching protocols, and wireless networking.\nExcellent communication skills for ISP coordination and international client coordination.\nAbility to work in rotational shifts.\n1 to 3 years of experience in a global IT support environment.\nHands-on experience with monitoring tools and network gear.\nFamiliarity with LAN/WAN bandwidth and performance monitoring.\nExperience in generating technical reports for clients or management.\nExposure to global customer support environments.\nStrong verbal and written communication skills.\nExperience with global IT support operations.\nProficient in monitoring and ticketing tools.\n\nPreferred Skills:\nExperience with Cisco CCNA/CCNP.\nITIL certification.\nFamiliarity with cloud platforms such as AWS and Azure.\nKnowledge of scripting languages such as Python and PowerShell.\nUnderstanding of ITIL framework and processes.\nCCNA certification is a strong advantage.\nSkills\nCCNA, CCNP, ITIL, LAN, Network, Networking, Routing, ServiceNow, SolarWinds, Switching, VPN, WAN, Wireless","description_format":"text","description_chars":2246,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-12T18:35:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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