Connectivity Specialist - Technical Support with English & French

⭐ About the role

At Lodgify, we are hiring a Connectivity Specialist to join our team!

We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you will support customers through the setup and adoption of the product, ensuring they quickly realize value. Act as a trusted consultant, guide configuration, share best practices, and proactively address challenges while fostering long-term customer success and identifying opportunities for growth.

In addition, the Connectivity Specialist troubleshoots integration issues, investigates root causes, and resolves problems whenever possible, escalating or sharing feedback with relevant teams when required. They may also support the wider customer service team with general requests.

⭐ How will you make an impact?:

• Provide expert guidance and advice to customers on OTA connection types and their features.
• Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity.
• Take ownership of cases, guiding customers through the process to ensure resolution.
• Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support.
• Deliver excellent customer service and maintain high levels of customer satisfaction.
• Build and maintain strong client relationships through clear, consultative communication.
• Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement.

⭐ What makes you a great fit:

• Excellent English and French, both written and spoken.
• Experience in customer-facing roles, ideally in a technical support or service environment.
• Strong logical thinking and problem-solving skills to identify and resolve issues effectively.
• Familiarity with troubleshooting processes and handling customer inquiries independently.
• Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares).
• Ability to learn quickly and adapt to new tools, processes, and product updates.
• Strong communication skills, both written and verbal, with a customer-first mindset.
• Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment.

⭐ How can you earn extra bonus points?

• Background in the tourism or tech industry.
• Experience working with OTAs or Channel Managers.
• Exposure to a startup environment.
• Hands-on experience with Zendesk and Slack (or similar support and communication tools).