{"id":3227622,"url":"https://alion.io/job/loews-hotels-group-reservations-coordinator","title":"Group Reservations Coordinator","company":{"id":1758263,"name":"Loews Hotels","domain":"loewshotels.com","url":"https://alion.io/company/loewshotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":24,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-05T19:01:49Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.\nGrowth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.\nCreating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.\nWhat We Offer:\nCompetitive health & wellness benefits, 401(k) & company match\n\nPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement\n\nTraining & Development opportunities, career growth\n\nTuition Reimbursement\n\nPet Insurance\n\nTeam Member Hotel Rates, other discounts, perks and more\n\nWhat We’re Looking For:\nA Group Reservations Coordinator oversees the accurate processing and management of all contracted group room blocks while upholding Loews Hotels' \"Four Diamond and More\" service standards. As the primary contact for group rooming inquiries and issues, this role delivers exceptional service through warm, professional, and efficient communication. The position ensures contracted rooming requirements are fulfilled and works to accommodate needs outside the block or provide suitable alternatives that support hotel revenue goals. Group Reservations Coordinators maintain direct relationships with key group contacts through phone and email communication. They also serve as a critical liaison for internal teams by providing timely updates on group block status, challenges, and related operational needs.\nWho You Are:\nStrong communication skills with the ability to provide excellent customer service.\n\nDetail-oriented and accurate when managing reservations, room blocks, and guest requests.\n\nProactive and resourceful in resolving issues and meeting client needs.\n\nOrganized and able to manage multiple priorities in a fast-paced environment.\n\nProfessional, dependable, and focused on delivering a positive guest experience.\n\nVeterans and military spouses encouraged to apply.\n\nWhat You Will Do:\nManage all contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms.\n\nReview group turnovers, rooming lists, rates, and room assignments; make adjustments as needed.\n\nMaintain group inventory, sell messages, and booking configurations, including group landing pages when applicable.\n\nCommunicate cut-off dates, rooming deadlines, and other key information promptly and professionally.\n\nServe as the primary contact for group reservation inquiries, providing exceptional service via phone and email.\n\nAssist group contacts with booking tools, reservation processes, and technical issues.\n\nCoordinate rooming list administration, including submission and data entry support through reservation systems.\n\nProactively identify and address room block concerns, special requests, sold-out dates, and out-of-block needs.\n\nEnsure accurate reservation details, billing arrangements, VIP accommodations, and special guest requests.\n\nPrepare, update, and distribute group reports, including weekly pick-up, rooming, and post-convention reports.\n\nMonitor group pick-up, attrition risk, and performance trends; communicate concerns to Sales and Events leadership.\n\nParticipate in pre-convention meetings, resume reviews, and other group planning activities as required.\n\nMaintain organized group records and provide timely communication to internal departments regarding group status and operational needs.\n\nSupport departmental goals through accurate work, attendance, required training participation, schedule flexibility, and other duties as assigned.\n\nYour Qualifications Include:\nHigh school diploma or equivalent required.\n\nMinimum of two years of hospitality experience required.\n\nStrong customer service focus with exceptional hospitality and guest relations skills.\n\nExcellent verbal and written communication skills in English, including professional telephone etiquette.\n\nProficient computer skills, including Microsoft Office; Opera experience preferred.\n\nStrong organizational skills with the ability to prioritize and manage multiple tasks effectively.\n\nTyping proficiency of at least 25 words per minute.\n\nPrevious reservations and/or front desk experience preferred.\n\nBilingual or multilingual language skills are a plus.","description_format":"text","description_chars":5088,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Military spouse friendly"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-25T06:29:46Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":0.9,"age_days":13,"expected_fill_days":26,"reasons":["conf:2","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/loews-hotels-group-reservations-coordinator","json_url":"https://alion.io/job/loews-hotels-group-reservations-coordinator.json","meta":{"generated_at":"2026-11-05T20:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758263},"rest":"https://alion.io/mcp/rest/get_company?id=1758263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floews-hotels-group-reservations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floews-hotels-group-reservations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floews-hotels-group-reservations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loews-hotels-group-reservations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floews-hotels-group-reservations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3227622}},{"tool":"search_jobs","arguments":{"company":"loewshotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3227622},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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