{"id":3227623,"url":"https://alion.io/job/loews-hotels-vip-coordinator","title":"VIP Coordinator","company":{"id":1758263,"name":"Loews Hotels","domain":"loewshotels.com","url":"https://alion.io/company/loewshotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T08:38:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.\nWho We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.\nGrowth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.\nCreating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.\nWhat We Offer:\nCompetitive health & wellness benefits, 401(k) & company match\nPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement\nTraining & Development opportunities, career growth\nTuition Reimbursement\nPet Insurance\nComplimentary meals in Team Member Café while working\nTeam Member Hotel Rates, other discounts, perks and more\nBenefits are subject to eligibility and may vary by position\nResponsible for coordinating the provision of world-class VIP services to hotel guests. Directs the exceptionally friendly, professional, and efficient registration of all VIP guests. Ensures prompt and complete satisfaction of guest requests in a professional and timely manner as well as resolution of any guest complaints. Coordinates, expedites and monitors the delivery of amenities and services throughout the hotel for each and every hotel-designated VIP guest. Liaison between all hotel VIP guests and each department, facilitating communication and teamwork to exceed guest expectations.\nEssential Functions and Responsibilities\nCoordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests\nOversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP\nInspects all VIP rooms two days prior when available to determine any specific Housekeeping or Engineering deficiencies; coordinates attention to the completion of these specific deficiencies\nContacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services\nInteracts frequently with VIP guests to provide assistance and ensure guest satisfaction\nFamiliar with and able to troubleshoot problems with the following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control\nCoordinates airport transportation service as required\nCoordinates the ordering and delivery of flowers in advance of guest arrival as required\nCoordinates and participates in the meet and greet and escort of each VIP guest\nEnsures delivery and placement of arrival amenities; coordinates personalization of welcome notes from General Manager, Hotel Manager and VIP Manager\nAttends to the special needs of children and pets traveling with VIP guests\nEnsures the daily replenishing of amenities through the Housekeeping, and Rooms Service teams\nWorks closely with the Amenity Supervisor to ensure timely delivery of services\nCoordinates hotel participation in Loews First and other corporate Marketing programs\nEvaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction\nMaintains accurate recaps of groups and high transient periods\nAttends pre-conference meetings at the request of clients when VIP Manager is not available\nReviews group resumes and billing profile information\nWorks with Conference Managers and Sales Managers to satisfy all special VIP requests\nEnsures accurate communication of information to guest regarding all hotel facilities and operating hours\nMonitors and ensures adherence to all Loews Hotels Star Service Standards\nAssists VIP Manager\nOther duties as assigned\nSupportive Functions and Responsibilities\nFollows New Hire Training Program and ongoing Star Service Competency training in accordance with hotel standards\nExecutes emergency procedures in accordance with hotel standards\nNotifies appropriate individuals of any problems or unusual matters of significance\nAttends all appropriate hotel meetings when VIP Manager is not available\nAttends all training sessions\nIs polite, friendly, and helpful to guests, employees, and management\nPromotes and applies teamwork skills at all times\nComplies with all hotel standards, policies, and rules\nComplies with safety regulations and procedures\nRemains current on hotel information and changes\nQualifications\nExtensive knowledge of all hotel departments\nExcellent communication skills - oral and written\nExcellent guest service skills\nKnowledge of computer programs utilized in property management\nAble to work a flexible schedule, including weekends and holidays\nEducation:\nBachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills\nExperience:\nMinimum one year experience in a supervisory position at a comparable quality property or facility\nMinimum one year experience working with VIP Services","description_format":"text","description_chars":5568,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-25T06:29:46Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/loews-hotels-vip-coordinator","json_url":"https://alion.io/job/loews-hotels-vip-coordinator.json","meta":{"generated_at":"2026-10-28T01:34:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758263},"rest":"https://alion.io/mcp/rest/get_company?id=1758263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floews-hotels-vip-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floews-hotels-vip-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floews-hotels-vip-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loews-hotels-vip-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floews-hotels-vip-coordinator"}]}