{"id":3029394,"url":"https://alion.io/job/loews-hotels-vip-manager","title":"VIP Manager","company":{"id":1758263,"name":"Loews Hotels","domain":"loewshotels.com","url":"https://alion.io/company/loewshotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":21,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:59:19Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T00:57:14Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.\nWho We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.\nGrowth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.\nCreating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.\nWhat We Offer:\nCompetitive health & wellness benefits, 401(k) & company match\nPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement\nTraining & Development opportunities, career growth\nTuition Reimbursement\nPet Insurance\nComplimentary meals in Team Member Café while working\nTeam Member Hotel Rates, other discounts, perks and more\nBenefits are subject to eligibility and may vary by position\nJob Specific\nOrganizes and manages daily operation of Group, Wholesale and VIP Reservations\nEstablishes daily goals to maintain service levels\nContributes to controlling departmental expenses (labor, supplies, etc.)\nMonitors agents phone activity/productivity and addresses necessary issues\nMaintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)\nBuilds internal group blocks as requested by appropriate hotel managers\nManages the maintenance of group cut off dates in Delphi/HIS\nMeets with Group Agents weekly to discuss future groups, challenges, progress\nAttends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.\nAttends Pre-Convention meetings as needed\nWorks closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests\nMaintains accurate and organized filing systems for groups, VIP’s, etc.\nMaintains accurate reference information for the Conference Team and consistently communicates all new information\nMaintains a neat and organized reservations office\nPromotes the development of positive and strong relationships with groups and any additional means of business contacts encountered\nEnsures VIP’s are blocked to correct room type.\nEnsures VIP’s are entered into the all share file with accurate information.\nMonitors room/suite status\nPrepares VIP packets with room key and registration card\nFlags all VIP accounts\nProvides meet and greet, as service requires\nEnsures VIP rooms / Suites ready by noon each day\nPrepares reports for group contact and relays pertinent information to all departments\nSets up and coordinates satellite check-in\nImplements and maintains tracking log for all Loews First Guests\nIncreases employee awareness in regard to all Loews First guests and packages\nCreates and maintains a random guest feedback program\nForwards all Loews First feedback to appropriate parties\nAssists as an Assistant Front Office Manager as required\nOther duties as assigned\nEnsures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner\nPromotes hotel food and beverage outlets and recreational and seasonal activities\nPlaces dining, leisure, and recreational activity reservations for guests\nAssists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournaments\nMonitors and ensures documentation of services provided in Concierge Logbook\nInspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music\nTrains and monitors the performance of Concierge staff\nWorks with Universal Orlando and other in-house vendors to satisfy guest entertainment needs\nTrains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards\nProduces weekly schedule for department\nGeneral\nPromotes and applies teamwork skills at all times\nNotifies appropriate individual promptly and fully of problems and/or unusual matters of significance\nIs polite, friendly, and helpful to guests, management and fellow employees\nExecutes emergency procedures in accordance with hotel standards\nComplies with required safety regulations and procedures\nAttends appropriate hotel meetings and training sessions\nMaintains cleanliness and excellent condition of equipment and work area\nComplies with hotel standards, policies and rules\nRecycles whenever possible\nRemains current with hotel information and changes\nComplies with hotel uniform and grooming standards\nQualifications\nExtensive knowledge of all hotel departments\nExcellent communication skills - oral and written\nExcellent guest service skills\nKnowledge of computer programs utilized in property management\nAble to work a flexible schedule, including weekends and holidays\nEducation:\nBachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills\nExperience:\nMinimum two years experience in a supervisory position at a comparable quality property or facility; Minimum two years experience working with VIP services","description_format":"text","description_chars":5671,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T19:59:19Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:8","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/loews-hotels-vip-manager","json_url":"https://alion.io/job/loews-hotels-vip-manager.json","meta":{"generated_at":"2026-11-02T02:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758263},"rest":"https://alion.io/mcp/rest/get_company?id=1758263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Floews-hotels-vip-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Floews-hotels-vip-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Floews-hotels-vip-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/loews-hotels-vip-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Floews-hotels-vip-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3029394}},{"tool":"search_jobs","arguments":{"company":"loewshotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3029394},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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