{"id":1643430,"url":"https://alion.io/job/lofty-customer-success-manager","title":"Customer Success Manager","company":{"id":58665,"name":"Lofty","domain":"lofty.com","url":"https://alion.io/company/lofty-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":950},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-20T04:47:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T04:32:52Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Description\nRole Overview\nThe Customer Success Manager / CSM Agent is responsible for helping customers succeed, stay engaged, and grow their business with Lofty. This role focuses on building customer relationships, driving product adoption, supporting renewals, and identifying upsell or cross-sell opportunities that contribute to Expansion ARR growth.\nThe role is ideal for someone who is customer-focused, sales-minded, and comfortable managing conversations that lead to retention, account growth, and long-term customer value.\nKey Responsibilities\nManage assigned customers or pooled customer accounts after onboarding.\nBuild strong customer relationships through regular check-ins, calls, emails, and business reviews.\nUnderstand customer needs, product usage, and business goals.\nDrive product adoption and help customers maximize the value of Lofty’s tools and services.\nIdentify upsell, cross-sell, seat expansion, and package upgrade opportunities.\nSupport renewal conversations and help reduce churn risks.\nEscalate customer concerns that may affect retention, satisfaction, or account growth.\nMaintain accurate account notes, customer updates, and opportunity tracking in CRM or related tools.\nWork closely with Sales, Support, Onboarding, Product, and RevOps teams to ensure a smooth customer experience.\nUse available tools, data, and AI-enabled workflows to manage customer engagement efficiently.\nRequirements\nAt least 2-4 years of experience in Customer Success, Account Management, Sales, SaaS Support, or Client Success.\nExperience supporting B2B customers, preferably in SaaS, CRM, real estate tech, or similar industries.\nComfortable with sales conversations, upselling, cross-selling, and value-based customer discussions.\nStrong English communication skills, both written and verbal.\nAble to work night shift and support North American customers.\nStrong follow-through, documentation, and customer relationship management skills.\nFamiliarity with tools such as HubSpot, Salesforce, Zendesk, Gainsight, Intercom, or similar platforms is an advantage.","description_format":"text","description_chars":2074,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Brokerage","Lead Generation"],"lifecycle":[{"event":"open","at":"2026-10-01T22:42:46Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.9,"age_days":13,"expected_fill_days":24,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lofty-customer-success-manager","json_url":"https://alion.io/job/lofty-customer-success-manager.json","meta":{"generated_at":"2026-10-04T02:51:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4333,"day_limit":5000,"remaining_today":667,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}