{"id":3179857,"url":"https://alion.io/job/logan-services-dispatcher-2","title":"Dispatcher","company":{"id":692776,"name":"Logan Services","domain":"logan-inc.com","url":"https://alion.io/company/logan-inc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-23T17:59:28Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T13:53:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Service Dispatcher - HVAC & Plumbing - Columbus, OH Full-Time | On-Site\nKeep the Day Moving. Make Every Service Call Count.\nWhen a homeowner needs help with their HVAC or plumbing system, getting the right technician to the right place at the right time makes all the difference. At Logan Services, our Service Dispatchers are the people behind the scenes keeping our service operation running smoothly and helping ensure customers get the support they need.\nIf you're organized, quick-thinking, and enjoy solving problems in a fast-paced environment, this is an opportunity to make a real impact. You'll coordinate technician schedules, navigate last-minute changes, and keep our field teams moving while helping deliver an exceptional customer experience.\nWhy You'll Love Working at Logan\nCompetitive hourly pay\nPerformance bonuses & profit sharing\nMedical, dental & vision insurance\nCompany-paid life & AD&D insurance\nShort- and long-term disability coverage\n401(k) with 4% company match + Roth option\nPTO & paid sick time\nPaid training and ongoing development\nCareer growth opportunities\nA stable, family-owned company with a strong reputation\nThe Impact You'll Make\nEvery schedule change is an opportunity to find a solution and keep things moving.\nSchedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.\nDispatch technicians based on availability, location, skill set, and customer needs.\nMonitor technician schedules and adjust routes throughout the day to maximize efficiency.\nCoordinate emergency and priority service calls to help customers get the assistance they need.\nCommunicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.\nCoordinate scheduling around parts availability and job requirements.\nHelp keep customers informed about appointment updates and schedule changes.\nMaintain accurate scheduling and dispatch information using CRM and dispatch systems.\nMonitor daily workloads, anticipate scheduling challenges, and take action before small issues become bigger problems.\nSupport service goals while balancing technician productivity, operational efficiency, and customer satisfaction.\nHelp technicians stay productive, informed, and supported throughout their day.\nYou're not just managing a schedule. You're helping technicians succeed in the field, customers get the service they need, and our entire operation run more efficiently-even when the unexpected happens.\nWhat We're Looking For\nWe're looking for someone who can stay calm under pressure, communicate clearly, and find solutions when priorities change.\nYou'll be a great fit if you are:\nOrganized and able to manage multiple priorities at once.\nA strong communicator who works well with different teams.\nA quick thinker who enjoys problem-solving and making decisions.\nAdaptable and comfortable adjusting plans as situations change.\nDetail-oriented, with a focus on accurate scheduling and follow-through.\nDependable and committed to supporting your team.\nComfortable using computer systems, scheduling software, and multiple communication platforms.\nCustomer-focused and committed to creating a positive service experience.\nA team player who takes ownership and looks for solutions.\nAble to stay focused and professional in a fast-paced environment.\nPrevious experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration is preferred. Experience in HVAC, plumbing, home services, transportation, or field service is a plus.\nWhy Logan?\nSince 1969, Logan Services has grown from a local company into a family-owned organization serving Dayton, Columbus, Cincinnati, and Northern Kentucky. But we've never lost sight of what makes our business successful: people. We believe in developing our employees, promoting from within, and giving our team the training and support they need to build a career.\nOur culture is built around our PARTE Values:\nPeople First | Agile | Radical Ownership | Teamwork | Excellence\nEqual Opportunity Employer\nLogan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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