{"id":472745,"url":"https://alion.io/job/logicalis-us-asset-and-configuration-manager","title":"Asset and Configuration Manager","company":{"id":179520,"name":"Logicalis","domain":"logicalis.com","url":"https://alion.io/company/logicalis-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-03-11T00:00:00Z","employer_posted_date":"2026-03-11","last_verified_at":"2026-11-03T00:41:23Z","board_verified":true,"closed_at":null,"days_open":237,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":237},"description":"Why choose Logicalis?\nIt’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.\nOur customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow\nLogicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!\nWe offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.\nJoin us and become a part of something epic!\nROLE RESPONSIBILITIES:\nStrategic & Governance Responsibilities:\nDefine, agree, and maintain the organization’s combined Asset & Configuration Management approach.\nEnsure integration of ITAM and CM into value streams, governance structures, and supplier operations.\nAlign asset and configuration practices with procurement processes.\nConfiguration Management Responsibilities:\nMaintain and enhance the CI model.\nManage the lifecycle of each CI, including procurement-originating items.\nMaintain an accurate, up-to-date CMDB/AMDB.\nPerform configuration audits and reconciliation.\nAsset Management Responsibilities:\nAnalyse stakeholder requirements and asset risks.\nTrack assets from procurement through deployment, maintenance, and retirement.\nEnsure compliance with software licensing and optimize asset utilization.\nDELIVERY RESPONSIBILITIES:\nImprove service to customers CMBD by minimising business disruption caused by inaccurate or inadequate configuration information\nProvide accurate information on configuration items and their documentation\nEnable client to have sight of the current status and history of all defined CIs it uses\nProvide and maintain an accurate and up-to-date pictorial end-to-end view of the configuration of the services provided to (or on) the client’s estate\nEnsure the client does not breach software licence terms and conditions\nEnsure the client maximises its use of hardware assets\nComply with the client’s asset management strategy\nKEY PERFORMANCE INDICATORS:\nKPI's\nFrequency of updates\nDowntime metrics\nAverage number of errors\nRework Metrics\nFrequently of changing files\nRoot cause for late delivery\nSkills & Competencies\nAbility to track end-of-life and retired CI's\nManage service providers to record and expose all attributes of CI's throughout the product or service Lifecyle.\nAble to conduct audits on configuration items.\nAbility to consult the CAB on required changes.\nAble to work closely with the PMO in infrastructure projects.\nAble to work closely with the Procurement team to align the capturing to their processes.\nPERSON REQUIREMENTS:\nEXPERIENCE:\n4-6 years’ experience as Asset and/or Configuration Manager\nObtain good knowledge of the organization, its resources and available information\nGood understanding of the service configuration management practice and its role in the SIAM\nGood understanding of stakeholder requirements, service configuration management methods and tools, available sources of information, and means of automation\nLeadership and communication skills\nGood understanding of the agreed approach\nPrevious experience on ManageEngine products.\nQUALIFICATIONS:\nGrade 12, but tertiary qualification preferred\nITIL Foundation qualification\nStrong Excel Skills,\nTechnical qualifications would be beneficial,\nADDITIONAL SKILLS/ATTRIBUTES:\nGood understanding of IT infrastructure\nSelf-motivated with the ability to work unsupervised.\nAttention to detail\nPunctuality\nExcellent verbal and written communication skills\nStrong problem-solving skills\nPossess proficient analytical and decision-making skills\nDemonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns\nProficient relationship building skills - predict customer behaviour and respond accordingly\nA strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations\nGood communicator with the customer environment\nAble to operate as a good team player\nDrive and Energy","description_format":"text","description_chars":4895,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-06T13:47:44Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.254,"p_room":0.28,"age_days":237,"expected_fill_days":57,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/logicalis-us-asset-and-configuration-manager","json_url":"https://alion.io/job/logicalis-us-asset-and-configuration-manager.json","meta":{"generated_at":"2026-11-03T08:19:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179520},"rest":"https://alion.io/mcp/rest/get_company?id=179520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogicalis-us-asset-and-configuration-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogicalis-us-asset-and-configuration-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogicalis-us-asset-and-configuration-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logicalis-us-asset-and-configuration-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogicalis-us-asset-and-configuration-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":472745}},{"tool":"search_jobs","arguments":{"company":"logicalis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":472745},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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