{"id":472674,"url":"https://alion.io/job/logicalis-us-network-operations-engineer","title":"Network Operations Engineer","company":{"id":179520,"name":"Logicalis","domain":"logicalis.com","url":"https://alion.io/company/logicalis-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ağrı, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Swift","optional":false},{"name":"BGP","optional":true},{"name":"MPLS","optional":true},{"name":"OSPF","optional":true},{"name":"Perl","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-30T17:08:01Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About Us\nAt Logicalis Asia Pacific, this is where you belong, grow, and thrive - at one of APAC's leading AI-driven technology integrators.\nAs the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services - providing real-time visibility and intelligence across our clients' digital ecosystems.\nYou'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.\nLogicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets - because the commitment we bring to our clients belongs equally to our people.\nJoin us and help shape the future of technology across APAC.\nResponsibilities: \nUnderstand the process and practices related to Support Templates and Standard Operating Procedures.\n\nTake lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.\n\nExtensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto, providing an extra advantage.\n\nPerform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.\n\nEffectively handle complex network and security production issues adeptly, offering swift workarounds or resolutions by identifying and isolating faulty paths to minimize customer impact. Collaborate with principal vendors, partners, and customers to deliver a permanent resolution within the specified timelines.\n\nHave expertise in conducting vulnerability assessments, recognizing affected products according to principal advisories, and implementing prompt solutions or workarounds to address the vulnerabilities.\n\nWorking in 24/7 operations center and standby role for after office hours support on monthly rotational basis. Able to assist primary standby engineers\n\nAble to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery.\n\nUndertake escalation for Enterprise Networking related matters from level 1/2 helpdesk engineers, perform level 2/3 troubleshooting as well as hardware field replacement works for customers.\n\nResponsible for maintain/updating technical documentations for configuration changes made via helpdesks and/or managed services customers.\n\nResponsible for working and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you.\n\nHave good understanding on Service now ticketing tools & reporting and able to create knowledge base articles for complex Network related issues.\n\nAble to create SOP (standard operating procedure) documents for Network Patching/troubleshooting activities.\n\nMust possess good written/documentation and verbal communication skills and the ability to modify and update customer network diagrams and documents as needed.\n\nComprehensive knowledge of the ITIL processes within the support center and create detailed change plans for network activities.\n\nExperience working in a team within a complex and fast-paced environment.\n\nExcellent problem-solving skills with the ability to focus on the salient facts to resolve an issue.\n\nMentor L1/2 team members on technical issues.\n\nRequirements: \nPreferred professional certification such as CCNP or ACCP, or equivalent certifications, with a minimum of 7+ years of work experience in network, wireless, and security technologies.\n\nAn additional advantage would be possessing any one more professional certification such as Checkpoint/Fortinet/Palo Alto/F5.\n\nFamiliarity with ITIL principles, specifically in Incident, Change, Problem, and Service Management.\n\nProficient in drafting incident reports and root cause analysis (RCA) reports for network outages.\n\nHave experience collaborating with vendors and customers during outage situations and providing guidance to both junior team members and customers on the effective recovery of services.\n\nHands on experience in Operations/BAU for fixing user/infra issues in production environment is essential and Sharp L2 and L3 troubleshooting skills desirable.\n\nApplicants should possess Network Operations experience, supporting diverse sectors, including mid-range to large company network designs, with a minimum of 5 years of experience in large-scale network support.\n\nEssential expertise in multi-product and technology knowledge, including Cisco, Fortinet, HPE, Palo Alto, F5, and Checkpoint.\n\nComprehensive understanding of network operating systems, including but not limited to Cisco IOS, AirOS & NXOS, Aruba ClearPass, FortiOS, etc.\n\nProficiency in analyzing network packet data to identify the underlying cause of network-related issues, using tools such as Wireshark, etc.\n\nCapable of executing software patching for Cisco Routers/Switches/NXOS/Wireless/ISE, Fortinet Firewall, Manager & Analyzer, Aruba ClearPass in a production environment, aiming for minimal or no downtime whenever feasible.\n\nHands on experience on Enterprise Networking operations, including VSS, VPC, Cisco ACI, Stacking, Multicast, MPLS, SDWAN, DNAC, DMVPN, IOS-WLC and Airos-WLC , OFDMA, WIFI-6E, MERAKI etc.\n\nIn-depth understanding of communication protocols (mainly TCP/IP), routing protocols (e.g. BGP, OSPF), VPN Tunnel (GRE & IPSec), HSRP / VRRP, QoS, IP Flow Top Talkers, NAT, PAT, Port Channel, VXLAN, Policy Routing.\n\nAbility in performing RMAs for faulty devices in production.\n\nWorking experience on multiple customer environments with multi-vendor products.\n\nHighly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.\n\nMinimum knowledge in scripting/programming with Python, Perl, etc.\n\nInterested applicants please submit your application with your expected salary and notice period to be considered for the role. We regret that only shortlisted candidates will be notified.\nAs part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found\nLogicalis is committed to protecting your privacy.\nClick below to view the data protection notice.\nhttps://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.\nInterested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.\nAs part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.\nAt Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.","description_format":"text","description_chars":7659,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-06T13:47:44Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.55,"age_days":63,"expected_fill_days":55,"reasons":["conf:4","stale_co","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/logicalis-us-network-operations-engineer","json_url":"https://alion.io/job/logicalis-us-network-operations-engineer.json","meta":{"generated_at":"2026-10-30T19:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179520},"rest":"https://alion.io/mcp/rest/get_company?id=179520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogicalis-us-network-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogicalis-us-network-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogicalis-us-network-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logicalis-us-network-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogicalis-us-network-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":472674}},{"tool":"search_jobs","arguments":{"company":"logicalis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":472674},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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