{"id":472752,"url":"https://alion.io/job/logicalis-us-platform-and-compute-engineer","title":"Platform and Compute Engineer","company":{"id":179520,"name":"Logicalis","domain":"logicalis.com","url":"https://alion.io/company/logicalis-us","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":19,"ghost_share":0,"stale_share":0.789,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-27T05:46:45Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa","Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Hyper-V","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2024-07-05T00:00:00Z","employer_posted_date":"2024-07-05","last_verified_at":"2026-10-27T06:19:12Z","board_verified":true,"closed_at":null,"days_open":844,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":844},"description":"Why choose Logicalis?\nIt’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.\nOur customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow\nLogicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!\nWe offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.\nJoin us and become a part of something epic!\nROLE PURPOSE\nThe Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices etc.\nAs a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests and change requests, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.\nAs an engineer in the team, you will be expected to participate in high-impact, high-urgency incidents where prompt resolution and root cause analysis is required. You are expected to performing general maintenance based on best practice methods as well as to contribute to process improvements.\nROLE RESPONSIBILITIES:\nDay-to-day support of our customer’s network and server environments.\nPerform project related duties regarding new deployments or development requirements.\nTroubleshooting technical faults and providing satisfactory fixes to the customer.\nRegularly updating customers on progress of faults by telephone and email.\nRegularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.\nCompleting customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.\nProviding day to day administration for managed service customers.\nProviding input to customer facing Technical Incident Reports.\nCapturing repeat faults and undertaking root cause analysis.\nProactive identification of fault trends.\nMaintaining and updating customer technical documentation.\nConstant knowledge capture and sharing.\nStay up to date and accredited within the current technologies.\nWork with the other departments to understand and share technical strategy.\nWork as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.\nAttend the Change Advisory Board for customer change requests.\nAttend meetings and working parties to represent Operations where necessary.\nAttend customer meetings to provide technical consultancy, usually by VC but occasionally on site.\nAttend customer sites for onsite project and support related activities.\nHelping to identify gaps in existing technical documentation, knowledge and skills.\nCreating and maintaining of technical customer documentation.\nProviding input to customer facing Technical Incident Report\nUndertake technical audits for key customers where issues have been identified.\nPERSON REQUIREMENTS:\nQUALIFICATIONS\nGraduate or qualified by experience with ideal certifications such as:\nMicrosoft Azure Fundamentals (AZ-900) - (Essential)\nMicrosoft Azure Administrator Associate (AZ-104)\nMicrosoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101)\nVMware VCP - VCP-DCV 6.x, 7.x, 8.x\nVeeam Certified Engineer\nCommvault Certified Professional\nITIL Foundation\nEXPERIENCE\nEssential (1 - 2 Years)VMware vSphere\nMicrosoft Azure IAAS\nMicrosoft O365 Administration\nMicrosoft Server OS administration and troubleshooting \n\nDesirable (Any)Azure AVD\nMicrosoft Hyper-V\nServer hardware support such as Dell, HP, IBM\nStorage system support\nExperience of administering/troubleshooting Linux\nScripting knowledge. PowerShell, power Cli\nVeeam Backup\nCommvault (Metallic in particular)\n\nADDITIONAL SKILLS/ATTRIBUTES:\nA structured and organised approach to complex problem determination and solving.\nAbility to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.\nThe ability to communicate, both verbal and written, in a clear and professional manner.\nAbility to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.\nA detailed and accurate approach to undertaking all duties.\nA good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.\nClient focussed and with customer care / services mind-set.\nProfessional & diligent team player but able to work independently and be self-motivated.\nEnthusiastic, energetic, and confident.\nLight motor vehicle driving licence (Code B) and own reliable transport.\nAbility to obtain security clearance.","description_format":"text","description_chars":6337,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-06T13:47:44Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.074,"p_room":0.28,"age_days":844,"expected_fill_days":53,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/logicalis-us-platform-and-compute-engineer","json_url":"https://alion.io/job/logicalis-us-platform-and-compute-engineer.json","meta":{"generated_at":"2026-10-27T18:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179520},"rest":"https://alion.io/mcp/rest/get_company?id=179520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogicalis-us-platform-and-compute-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogicalis-us-platform-and-compute-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogicalis-us-platform-and-compute-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logicalis-us-platform-and-compute-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogicalis-us-platform-and-compute-engineer"}]}