{"id":2624329,"url":"https://alion.io/job/logically-managed-services-engineer-ii-charleston-area","title":"Managed Services Engineer II (Charleston area)","company":{"id":2949438,"name":"Logically","domain":"logically.com","url":"https://alion.io/company/logically-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3690},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Azure","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"SharePoint","optional":true},{"name":"SQL","optional":true},{"name":"Windows","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-06-01T00:00:00Z","employer_posted_date":"2026-06-01","last_verified_at":"2026-10-17T06:42:24Z","board_verified":true,"closed_at":null,"days_open":138,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":138},"description":"Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk.\nLogically closes that gap.\nWe unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology.\nOur approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools.\nFor more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes.\nLogically. Cyber-First. Future-Ready.\nWhy Work for Us\nA culture built on doing the right thing \nWork at the forefront of cybersecurity and emerging technologies \nCollaborative, growth-oriented environment\nCompetitive compensation and benefits\nOpportunities for professional development and advancement\nMake a real impact by helping organizations reduce risk and build resilience\nJob Summary:\nThe Managed Services Engineer II is a representative of the company that interacts daily with all levels of the customer’s workforce, from C-level to business and technical end-users. Working to efficiently close tickets with high level of accuracy, this role will perform a wide range of technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The Managed Services Engineer II diagnoses mechanical, hardware, software, and system failures using established procedures.\nJob Duties & Responsibilities:\nThis role will require being onsite at a client location, Monday through Friday 8AM - 5PM Eastern.\nProvide best in class customer service to Logically’s customer base \nAdhere to company values while following best practices and operational procedures \nManage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately \nMaintain up to 85% utilization to support key performance indicator attainment and Logically service level agreements \nDrive for continuous CSAT scores to ensure consistent feedback from Logically’s customer base \nAct as an escalation point for Managed Services Engineer I’s \nTroubleshoot issues on a variety of information systems and network devices within complex customer environments \nUpdate, manage and troubleshoot workstation device connectivity and printer issues \nWork within Active Directory to create and terminate user accounts as part of onboarding/offboarding and reset passwords for related customer environments \nResponsible for implementing appropriate IT procedures, configuring software, and implementing O365 administration functions across multiple platforms \nPerform network troubleshooting, network traffic analysis and debugging \nManage Anti-Spam Policies and run virus scanning using Logically approved software \nWork tickets based on SLA priority and expiration and update tickets daily \nSupport solutions such as email, storage, backups, monitoring and productivity suites \nAccount for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service \nPartner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the services \nProvide continuous updates and communication on assigned tickets to ensure customer’s have daily interaction and support\nQualifications:\nCollege Degree not required \n2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required \nCertifications preferred in one of the following; CompTIA A+, Network+, Security +, MSFT 365 Fundamentals (MS-900T01), MS 100: Microsoft 365 Identity and Services, Microsoft Certified Professional (MCP) MS AZ-104 - Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert \nFamiliarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise and Remote Desktop Services preferred \nExperience in LAN/WAN and basic network troubleshooting \nExperience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications \nExperience with Anti-Virus configuration with more than one A/V solution \nExperience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plus \nStrong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment \nStrong interpersonal skills, including verbal and written communication skills along with excellent listening skills \nAbility to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills \nBusiness acumen; translating business requirements into related solutions \nFlexible and able to remain calm in times of stress while managing multiple priorities at one time \nActive listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations \nSound problem-solving technique with ability and persistence to generate options and select the best solution \nAbility to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders \nAbility to communicate effectively with customers and various levels of management both verbally and in written form \nAbility to manage multiple projects in a fast-paced environment \nTeam player mentality and willingness to share knowledge with others\n#LI-SE\nLogically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.","description_format":"text","description_chars":6639,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-15T14:35:24Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.231,"p_room":0.28,"age_days":138,"expected_fill_days":21,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/logically-managed-services-engineer-ii-charleston-area","json_url":"https://alion.io/job/logically-managed-services-engineer-ii-charleston-area.json","meta":{"generated_at":"2026-10-17T09:17:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12220,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2949438},"rest":"https://alion.io/mcp/rest/get_company?id=2949438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogically-managed-services-engineer-ii-charleston-area"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogically-managed-services-engineer-ii-charleston-area"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogically-managed-services-engineer-ii-charleston-area"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logically-managed-services-engineer-ii-charleston-area\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogically-managed-services-engineer-ii-charleston-area"}]}