{"id":2624331,"url":"https://alion.io/job/logically-professional-services-engineer-iii-remote","title":"Professional Services Engineer III - Remote","company":{"id":2949438,"name":"Logically","domain":"logically.com","url":"https://alion.io/company/logically-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":120000,"period":"year","method":"global_role_seniority_cell","sample_n":4825},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows Server","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-17T16:01:34Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk.\nLogically closes that gap.\nWe unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology.\nOur approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools.\nFor more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes.\nLogically. Cyber-First. Future-Ready.\nWhy Work for Us\nA culture built on doing the right thing \nWork at the forefront of cybersecurity and emerging technologies \nCollaborative, growth-oriented environment \nCompetitive compensation and benefits \nOpportunities for professional development and advancement \nMake a real impact by helping organizations reduce risk and build resilience \nJob Summary:\nThe Professional Services Engineer III will proactively plan, scope, oversee, coordinate, track, and execute assigned project tasks. Acting as a liaison between sales, project management, and service delivery, this role involves working directly with customers to understand their needs, devise solutions, and help them achieve their goals using Logically’ s product portfolio. Additionally, this role will provide valuable feedback to internal engineering teams based on field experience gathered through customer engagements and implementations. The Professional Services Engineer III will participate in pre-sales product demonstrations, assist in project scoping, and contribute to proposal development. This position will also serve as an escalation point within the Professional Services team and will play a critical role in estimating and gathering requirements for, and completing of, ongoing projects.\nJob Duties & Responsibilities:\nServe as an escalation point for the Professional and Service Delivery Teams\nProvide best in class customer service to Logically’s customer base\nAdhere to Logically Core values while following best practices and operational procedures\nManage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately\nSupport internal departments on quoting and scoping of SoWs\nLead technical conversations with customers, partners, and internal teams to clarify and assess all aspects of an engagement\nPlay a lead role in scoping customer meetings and developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements\nPerform project risk analysis based on technical elements and implement mitigations plans\nDevelop and improve project related documents with any required technical architecture diagrams\nPerform deployment, configuration, testing and troubleshooting of Logically solutions in the customer environment\nComplete installation and configuration of Logically solutions in the customer environment\nProvide technical training sessions and demos remotely and/or on-site depending on customer engagement\nDeliver documentation for implementation, guides, maintenance, etc relevant to the customer requirements\nWork closely with Sales, Project, and Service Delivery teams to ensure successful completion of projects \nCommunicate opportunities to the customer project and account team\nDocument and implement improvements for Professional Services engagement processes\nSupport and assist other departments with technical escalations and service tickets as directed by PS Leadership\nPartner with Sales and Solutions Architecture teams during discovery, assessment, and solution design engagements. \nParticipate in customer discovery workshops to identify business, operational, and technical requirements. \nDevelop technical recommendations, solution designs, Statements of Work, project assumptions, and implementation approaches for customer engagements. \nProvide technical validation, effort estimation, and risk assessment for complex infrastructure, cloud, networking, and cybersecurity projects. \nPresent proposed solutions and implementation strategies to customer stakeholders, including executive and technical audiences. \nDesign and implement Microsoft Azure, Microsoft 365, Entra ID, Intune, and hybrid cloud solutions. \nLead cloud migration initiatives including infrastructure modernization, Microsoft 365 migrations, identity modernization, and server-to-cloud transitions. \nImplement modern endpoint management solutions utilizing Microsoft Intune, Autopilot, Conditional Access, and Zero Trust security principles. \nEvaluate customer environments and provide recommendations aligned with Microsoft best practices, security frameworks, and cloud adoption methodologies. \nServe as a technical mentor to junior and mid-level engineers through project guidance, design reviews, and knowledge sharing. \nQualifications:\nBachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field preferred.\nHands-on experience with Windows Server, Active Directory, Microsoft Exchange, Microsoft 365, Entra ID, Azure, Hyper-V, virtualization platforms, endpoint management technologies, ConnectWise, networking platforms, and cybersecurity solutions. Extensive experience with server, cloud, and network architecture and deployment.\n10+ years of IT administration and/or technical support experience, or equivalent.\nEffective communication skills, with the ability to interact with customers and various levels of management both verbally and in writing.\nStrong business acumen, with the capability to translate business requirements into appropriate solutions.\nExcellent listening skills, with the ability to handle difficult conversations and communicate complex technical concepts clearly.\nAbility to build and maintain relationships based on trust, facilitating collaboration and cooperation among team members and stakeholders.\nProven ability to manage multiple projects in a fast-paced environment, demonstrating a team player mentality and a willingness to share knowledge.\nDemonstrated capacity to communicate clearly about complex technical, architectural, and organizational problems and propose iterative solutions.\nStrong problem-solving skills with a persistent approach to generating and selecting optimal solutions.\nAbility to remain flexible and calm under pressure while managing multiple priorities.\nProven experience in a team environment, showcasing leadership, presentation, planning, and communication skills.\nDemonstrated experience designing and implementing Azure, Microsoft 365, Intune, and hybrid cloud solutions. \nExperience conducting discovery sessions, solution design workshops, and technical presales engagements. \nStrong understanding of identity and access management concepts including Entra ID, Conditional Access, multifactor authentication, and Zero Trust security architectures. \nExperience supporting infrastructure modernization, cloud migration, and digital transformation initiatives. \nFamiliarity with cybersecurity frameworks such as NIST, CIS Controls, CMMC, and Microsoft Security best practices.\nPreferred Certifications:\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft Certified: Azure Solutions Architect Expert\nMicrosoft Certified: Endpoint Administrator Associate\nMicrosoft Certified: Cybersecurity Architect Expert\nCisco Certified Network Associate (CCNA) or CCNP\nAWS Solutions Architect Associate or Professional\nFortinet NSE Certifications\nCISSP or equivalent security certification\nRelevant governance, risk, compliance, or cybersecurity framework certifications\nLogically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected 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