{"id":2720539,"url":"https://alion.io/job/logically-technical-account-manager-remote","title":"Technical Account Manager (Remote)","company":{"id":2949438,"name":"Logically","domain":"logically.com","url":"https://alion.io/company/logically-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:49:12Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T06:42:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk.\nLogically closes that gap.\nWe unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology.\nOur approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools.\nFor more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes.\nLogically. Cyber-First. Future-Ready.\nWhy Work for Us\nA culture built on doing the right thing \nWork at the forefront of cybersecurity and emerging technologies \nCollaborative, growth-oriented environment \nCompetitive compensation and benefits \nOpportunities for professional development and advancement \nMake a real impact by helping organizations reduce risk and build resilience\nJob Summary:\nThe Technical Account Manager functions as a critical contributor to the overall company success by providing pre-sale and customer lifecycle support and advocacy for assigned customers. The Technical Account Manager supports the sales process as a technology adviser to both prospective customers and representatives of currently assigned client accounts. The Technical Account Manager will display a strong commitment to developing and maintaining long-term customer relationships. The position will be expected to work with all internal departments while reporting to sales leadership. This remote role will require 25% travel.\nJob Duties & Responsibilities:\nSupport presales site activities, preliminary site visits, coordinating trial test supports / preparation \nPrepare and give technical presentations to explain to customers how the products and services work \nWork with the customers and Engineers to ensure the equipment meets the system requirements \nCommunicate with the sales team to understand consumer demands and offer sales support where necessary \nSecure orders, guarantee product standards, and assure product delivery \nEstablish customer rapport and acceptance \nPlan for modifications to products to meet consumer demands \nHelp clients to solve problems with product usage \nRecommend new and improved products to the customers and explain how the equipment will be more cost-effective \nUnderstand the complexity of a fast-paced technology business and works well in a matrix organization \nSupport presales activities, proposal generation, product position, solution offering, and responding to technical clarifications \nWork closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives \nParticipate in the completion of submitted SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals \nParticipate in “relationship retention” CRM activities \nAssist Partner Management in the identification and analysis of potential partnership opportunities and distribution channels \nMonitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution \n25% Travel Required\nQualifications:\nBachelor’s degree in computer science, computer engineering, or related field preferred \n6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry \n2+ years of experience in a customer facing role, ideally with Presales exposure \nCertification in Dell, HP, VMWare, and Hyper-V preferred\n Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics \nComprehensive knowledge and technical background in Managed Services product and offerings, Variety of IT ecosystems technologies (e.g., Dell, HP, virtualization such as VMWare and SQL), working with and understanding capabilities of technology development teams\nWorking knowledge of site and central IT technologies provisioned under service and product portfolio \nUnderstanding of the technical relationships between infrastructure technologies and current applications that are part of the product and service portfolio \nAdvanced knowledge of application, data, and infrastructure architecture disciplines \nUnderstanding of architecture and design across all systems \nBusiness acumen; translating business requirements into technical solutions \nFlexible and able to remain calm in times of stress while managing multiple priorities at one time \nActive listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations \nSound problem-solving technique with ability and persistence to generate options and select the best solution \nAbility to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders \nAbility to communicate effectively with customers and various levels of management both verbally and in written form \nAbility to manage multiple projects in a fast-paced environment \nTeam player mentality and willingness to share knowledge with others \nLogically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.","description_format":"text","description_chars":6174,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T14:49:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/logically-technical-account-manager-remote","json_url":"https://alion.io/job/logically-technical-account-manager-remote.json","meta":{"generated_at":"2026-10-17T09:27:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2949438},"rest":"https://alion.io/mcp/rest/get_company?id=2949438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogically-technical-account-manager-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogically-technical-account-manager-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogically-technical-account-manager-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logically-technical-account-manager-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogically-technical-account-manager-remote"}]}