{"id":3065986,"url":"https://alion.io/job/logicmonitor-customer-technical-architect-2","title":"Customer Technical Architect","company":{"id":514,"name":"LogicMonitor","domain":"logicmonitor.com","url":"https://alion.io/company/remotely","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"GraphQL","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"PagerDuty","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Self-Healing","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-22T06:18:47Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T03:35:31Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us: \nWe love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.\nThis position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.\nTo learn more about life at LogicMonitor, check out our Careers Page.\nWhat You'll Do:\nLogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.\nOur customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! \nThe Customer Technical Architect (CTA) serves as the premier technical authority and trusted advisor for strategic enterprise accounts. Acting at the intersection of Internet Infrastructure, Cloud Migrations, and next-generation Agentic AI observability, the CTA ensures enterprise clients successfully design, integrate, scale, and monitor complex digital experiences across multi-cloud and AI-driven environments. Customer Architects will work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements. Customer Architects will also help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address.\nHere's a closer look at this key role:\nTechnical Architecture & Strategic Advisory \nAct as the primary technical point of contact for key enterprise accounts, building trusted technical relationships with C-level executives, principal architects, and engineering leads.\nUnderstand complex business and operational requirements and translate them into robust, scalable observability architectures.\nConduct Executive Architecture Reviews, health checks, and strategic planning sessions to align platform usage with business objectives.\nAgentic AI & Modern Observability Frameworks \nArchitect and implement comprehensive observability strategies for Agentic AI, autonomous agent networks, and LLM-backed applications.\nLeverage and advise clients on modern context protocols including Model Context Protocol (MCP), WebMCP, and tool-use interfaces to securely connect AI agents with telemetry, APIs, and data sources.\nEstablish performance and reliability metrics for autonomous agents, evaluating execution accuracy, tool selection, reasoning latency, token consumption, and agent-to-agent communication paths.\nGuide enterprise clients in leveraging AI/ML insights to automate incident management, anomaly detection, and self-healing IT capabilities.\nEnterprise Cloud Migration & Digital Experience Modernization\nArchitect pre- and post-migration observability strategies for large-scale enterprise cloud migrations (on-premise to AWS, Azure, GCP, or multi-cloud hybrid topologies).\nEstablish telemetry baselines to ensure zero degradation of digital experience, end-user latency, or application performance during complex cloud transitions.\nProvide technical oversight on Internet pathing, DNS reliability, BGP path health, and CDN distribution performance during migration phases.\nNetwork Pathing, Integration & API Architecture\nDesign end-to-end telemetry architectures across multi-cloud, containerized (Kubernetes), and edge application environments with deep emphasis on core Internet network pathing (BGP, DNS, TCP/IP, ISP routing, CDN).\nGuide clients on building custom API integrations, automation workflows, and monitoring pipelines using tools like Terraform, Ansible, and custom REST/GraphQL endpoints.\nServe as an advanced technical escalation point to troubleshoot complex routing, latency, and digital experience challenges.\nEnablement, Thought Leadership & Product Alignment\n\nDeliver best-practice technical workshops, enablement sessions, and product demonstrations to empower customer engineering and operations teams.\nAct as the voice of the customer internally, establishing a direct feedback loop with Product, Engineering, and AI R&D teams to influence product roadmaps.\nAuthor technical whitepapers, architectural integration patterns, and best-practice guides for internal and customer-facing knowledge bases and technical blogs.\nWhat You'll Need:\n6+ years in senior customer-facing technical roles (Customer Technical Architect, Principal Solutions Architect, Principal Customer Success Engineer, or Lead Technical Account Manager).\nProven track record of supporting large global enterprises, Fortune 500, or Global 2000 accounts through complex cloud and digital transformations.\nHands-on experience or deep understanding of building, deploying, and monitoring Agentic AI workflows, multi-agent frameworks, and LLM-driven architectures.\nDirect exposure to emerging AI integration standards including Model Context Protocol (MCP), and custom tool-calling/agentic API interfaces.\nFamiliarity with tracking AI-specific telemetry: execution loops, context degradation, tool response latency, token consumption, model drift, and safety guardrails.\nDemonstrated experience leading enterprise-wide Cloud Migration observability initiatives (monitoring application & latency impact during migration to cloud-native/Kubernetes).\nExpert-level understanding of Internet infrastructure and network pathing: BGP (Border Gateway Protocol), ISP routing, DNS architectures, HTTP/3, SSL/TLS, and CDN distribution networks.\nUnderstanding of multi-cloud architectures (AWS, Azure, GCP) and cloud-native application deployment models.\nStrong expertise in modern integration patterns, web APIs (REST, GraphQL), webhooks, and data pipelines.\nHands-on scripting capabilities in Python, Bash, Go, or JavaScript/TypeScript.\nFamiliarity with Infrastructure-as-Code (IaC) tools (Terraform,Ansible) and incident routing ecosystems (ServiceNow, PagerDuty, Jira, Slack).\nExceptional written, verbal, and technical writing abilities with strong analytical and troubleshooting instincts.\nAbility to articulate complex technical, network pathing, and AI architectures to C-level executives and engineering teams alike.\nBachelor’s or Master's degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.\nWillingness to travel periodically for key executive engagements, architectural workshops, or onsite enablement.\nClick here to read our International Applicant Privacy Notice.\nLogicMonitor is an Equal Opportunity Employer\n At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.\nFor us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nNotice Regarding Use of AI in Hiring\nWe use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at . \nBy submitting your application, you acknowledge this notice.\n\nOur goal is to ensure an accessible and inclusive experience for every candidate.\nIf you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.\nKnow your rights: workplace discrimination is illegal. 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