{"id":1220865,"url":"https://alion.io/job/logicmonitor-director-professional-services","title":"Director, Professional Services","company":{"id":514,"name":"LogicMonitor","domain":"logicmonitor.com","url":"https://alion.io/company/remotely","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":163170,"max":204000,"currency":"USD","period":"year","gross":null,"usd_annual":204000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"Windows","optional":false},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-03T16:12:05Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-01T09:21:35Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"About Us: \nWe love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.\nThis role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.\nTo learn more about life at LogicMonitor, check out our Careers Page.\nWhat You'll Do:\nLogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.\nOur customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! \nAs the Director, Professional Services, you will lead a high-performing organisation who deliver world-class implementations and training on LogicMonitor’s and/ or Catchpoint industry-leading platform. Your mission is to ensure every customer deployment achieves success through best-in-class SaaS practices, driving measurable outcomes that reflect LogicMonitor’s commitment to excellence.\nIn this role, you will develop and empower the next generation of technical leaders, fostering a culture of accountability, collaboration, and innovation. You will shape the technical delivery strategy for customers, driving operational efficiency and scalability through metrics-based leadership and continuous improvement.\nYou will collaborate cross-functionally with Product, Engineering, and Customer Success to refine processes, optimise outcomes, and ensure LogicMonitor’s most advanced and complex solutions are delivered with precision, quality, and customer satisfaction at the forefront.\nHere's a closer look at this key role:\n\nLeadership & Organizational Development\nLead and develop Professional Services organisation, including both managers and individual contributors, ensuring high performance, accountability, and engagement.\n\nBuild leadership capacity within the team by coaching managers on performance management, resource planning, and professional growth.\n\nDefine and execute a long-term organisational strategy that supports LogicMonitor’s global Professional Services objectives.\n\nFoster a culture of collaboration, innovation, and continuous improvement across all delivery functions.\n\nServe as a key member of the Professional Services leadership team, influencing strategic direction, resourcing models, and delivery best practices.\n\nOperational Excellence & Metrics\nEstablish and monitor key performance indicators (KPIs) that measure delivery efficiency, utilisation, quality, and customer satisfaction.\n\nDrive operational excellence through consistent use of data, analytics, and continuous improvement frameworks.\n\nEnsure balanced staffing across teams and geographies to meet business objectives and maintain healthy workloads.\n\nOversee adherence to delivery methodologies, documentation standards, and compliance with LogicMonitor’s quality and security practices.\n\nCustomer Delivery & Success\nChampion LogicMonitor’s delivery excellence by ensuring that every customer engagement reflects best practices and drives measurable outcomes.\n\nAct as an escalation point for high-visibility customer situations, ensuring timely and strategic resolution.\n\nCollaborate closely with Customer Success, Project Management, and Support to ensure seamless transitions from onboarding through long-term adoption.\n\nEngage directly with key customers and partners to stay attuned to industry trends, evolving needs, and opportunities for innovation.\n\nCross-Functional & Strategic Collaboration\nPartner with Product Management, TechOps, and Engineering to provide structured feedback loops that influence product roadmap and deployment strategies.\n\nWork with Sales and Customer Success leadership to align technical delivery capabilities with customer expectations and revenue goals.\n\nContribute to global Professional Services alignment initiatives, ensuring consistent processes and methodologies across all regions.\n\nInnovation & Continuous Improvement\nIdentify and prioritise automation, process optimisation, and service enhancements that improve scalability and customer value.\n\nDrive the development and adoption of Standard Operating Procedures (SOPs) and best practices that ensure repeatable, high-quality delivery.\n\nSupport the development and implementation of new delivery models that align with LogicMonitor’s evolving product and service strategy.\n\nWhat You'll Need:\nExperience & Leadership\n10+ years of experience in Professional Services, IT Operations, or Software Development, with at least 5 years in a management role leading both individual contributors and other managers.\n\nDemonstrated success building and developing high-performing leaders within a technical organisation, including defining objectives, providing mentorship, and ensuring operational consistency across teams.\n\nProven ability to scale delivery organisations, balancing customer needs, team development, and business goals across multiple geographies.\n\nStrong experience driving team accountability through data, metrics, and structured performance management frameworks.\n\nExceptional communication and collaboration skills, with a track record of cross-functional influence across Product, Engineering, and Customer Success.\n\nTechnical Expertise\nDeep understanding of the observability and monitoring landscape, including metrics, logs, alerting, and related SaaS delivery methodologies.\n\nStrong working knowledge of core protocols and technologies such as SNMP, WMI, and APIs used in enterprise IT operations and monitoring.\n\nProficiency in scripting and automation using Python, PowerShell, or Groovy/Java, and experience with modern development workflows and version control (Git).\n\nSolid understanding of Windows and Linux server administration, cloud platforms (AWS, Azure, GCP), and IT infrastructure technologies.\n\nEducation & Certifications\nBachelor’s degree in Computer Science, Information Systems, or related technical discipline, or equivalent professional experience.\n\nPMP, CAPM, CSM (Certified Scrum Master), or equivalent certifications preferred but not required.\n\nCertifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, or MCSA are a strong plus.\n\nResidents of California, click Here to view our California Applicant Privacy Notice.\nAnticipated Application Close Date: 09/28/26\nLogicMonitor is an Equal Opportunity Employer\n At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.\nFor us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\n Work Authorization:\nAt this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.\nCandidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.\nWe are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.\n#LI-TD1#LI-Hybrid #BI-Hybrid\nLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. \nCompensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see ourcareers page.\nThe Base Salary range for this role is:\n$163,170—$204,000 USD\n\nOur goal is to ensure an accessible and inclusive experience for every candidate.\nIf you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.\nKnow your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.","description_format":"text","description_chars":10356,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-25T11:54:26Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.785,"p_room":0.45,"age_days":58,"expected_fill_days":36,"reasons":["conf:7","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":204000,"is_top_pay":false},"html_url":"https://alion.io/job/logicmonitor-director-professional-services","json_url":"https://alion.io/job/logicmonitor-director-professional-services.json","meta":{"generated_at":"2026-10-01T19:04:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1454,"day_limit":5000,"remaining_today":3546,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}