{"id":1220852,"url":"https://alion.io/job/logicmonitor-enterprise-customer-success-manager-2","title":"Enterprise Customer Success Manager","company":{"id":514,"name":"LogicMonitor","domain":"logicmonitor.com","url":"https://alion.io/company/remotely","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":76650,"max":96000,"currency":"USD","period":"year","gross":null,"usd_annual":96000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T17:02:24Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-18T23:36:28Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"About Us: \nWe love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.\nThis role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.\nTo learn more about life at LogicMonitor, check out our Careers Page.\nWhat You'll Do:\nLogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.\nOur customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! \nThe Customer Success Manager is responsible for the product and partnership success of the LogicMonitor customer.\nThrough collaboration, you will coach customers to achieve their business goals and maximize value from their investment in the LogicMonitor platform. You will interact with customers regularly to build relationships, drive adoption, provide awareness to all available LogicMonitor resources, ensure on-time subscription renewals, and uncover growth opportunities. The CSMis responsible for all aspects of client account success, including training, on-boarding, adoption, retention, growth and advocacy. The CSMis the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Executives, and other cross-functional teams, focused on helping our customers achieve their business goals.\nHere's a closer look at this key role:\n\nAdoption\nAssist accounts through defined implementation and on boarding process\n\nProvide initial basic training to new accounts\n\nConsult during the on-boarding process as to best practices and ensure clients receive value from LogicMonitor during the first 90 days\n\nShepherd clients through professional services engagements ensuring their active participation and timely completion of all projects\n\nFormulate ongoing meeting cadence with each assigned account\n\nBecome the customer's trusted advisor, and advocate inside of LogicMonitor\n\nRetention\nEngage in prescribed proactive activities, meeting quarterly objectives\n\nUnderstand data center infrastructure technology, and effectively articulate infrastructure and monitoring strategies\n\nIdentify possible issues inside of your account base, and assist accordingly\n\nIdentify proactive opportunities to work with and provide \"value\" to your customers\n\nAddress customer experience issues prior to the issues creating a churn risk\n\nConstantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn\n\nWork with Technical Support to understand your customer's issue, and assist as an escalation point of contact\n\nProvide constant-availability to your customer set during critical situations and outages\n\nConduct regular business reviews within your accounts showcasing LogicMonitor's value and learning about clients goals and challenges\n\nEncourage customer participation in LogicMonitor initiatives. (example: Webinars, Roadshows, Product Feedback)\n\nExpansion\nCoordinate with sales account executives to ensure the growth and expansion of your accounts\n\nIdentify growth opportunities within your accounts and forward leads to account executive counterpart\n\nArticulate growth plans, expectations, and successes\n\nGrow and expand the long term growth pipeline within your accounts by understanding your customer's monitoring strategy and needs\n\nWork with LogicMonitor's Solution Architects to determine appropriate services products for deployments and maintenance\n\nWork with the billing team to assist with the remediation of past due balances\n\nWhat You'll Need:\nBachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems\n\n5+ years’ experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT)\n\nIntermediate-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)\n\nExperienced in stepping into unfamiliar situations, de-escalating critical issues, ensuring clients are positioned for success with minimal managerial support\n\nExperience in developing all-inclusive success plans to help drive LM alignment with customer's overall business objectives\n\nThe ability to work in a fast-paced dynamic environment during tremendous growth\n\nWillingness to travel 1-2 times per quarter\n\nResidents of California, click Here to view our California Applicant Privacy Notice.\nAnticipated Application Close Date: 09/14/26\nLogicMonitor is an Equal Opportunity Employer\n At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.\nFor us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\n Work Authorization:\nAt this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.\nCandidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.\nWe are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.\n#LI-DW1 #LI-Hybrid #BI-Hybrid\nLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. \nCompensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see ourcareers page.\nThe Base Salary range for this role is:\n$76,650—$96,000 USD\n\nOur goal is to ensure an accessible and inclusive experience for every candidate.\nIf you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.\nKnow your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.","description_format":"text","description_chars":8648,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-25T11:54:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.814,"p_room":0.75,"age_days":52,"expected_fill_days":58,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":96000,"is_top_pay":false},"html_url":"https://alion.io/job/logicmonitor-enterprise-customer-success-manager-2","json_url":"https://alion.io/job/logicmonitor-enterprise-customer-success-manager-2.json","meta":{"generated_at":"2026-10-18T23:46:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":514},"rest":"https://alion.io/mcp/rest/get_company?id=514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogicmonitor-enterprise-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogicmonitor-enterprise-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogicmonitor-enterprise-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logicmonitor-enterprise-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogicmonitor-enterprise-customer-success-manager-2"}]}