{"id":1220868,"url":"https://alion.io/job/logicmonitor-lead-solutions-architect-edwin-ai-2","title":"Lead Solutions Architect, Edwin AI","company":{"id":514,"name":"LogicMonitor","domain":"logicmonitor.com","url":"https://alion.io/company/remotely","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136500,"max":189420,"currency":"USD","period":"year","gross":null,"usd_annual":189420},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"New Relic","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-08-04T16:11:35Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-01T09:21:35Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Us: \nWe love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.\nThis role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.\nTo learn more about life at LogicMonitor, check out our Careers Page.\nWhat You'll Do:\nLogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.\nOur customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! \nThe Lead Solutions Architect, Edwin owns complex and strategic Edwin implementations and operating-model handoffs within the AI Delivery motion, especially where Edwin runs in parallel with Envision, third-party data sources, ITSM workflows, FDE support, or partner delivery.\nThis role acts as a senior technical advisor, regional or domain subject-matter expert, mentor, and cross-functional delivery leader. The Lead Solutions Architect handles complex customer environments, advanced ITSM workflows, multi-platform integrations, pre-sales validation, repeatable delivery patterns, Project transition risks, and structured feedback to Product and Engineering.\nThis role is not simply \"more implementations.\" The Lead Solutions Architect is expected to reduce delivery risk, improve time-to-value, mentor others, build repeatable practices, and help scale delivery beyond individual heroics. That aligns with the transcript discussion around senior roles focusing on strategic work, complex accounts, enablement, regional expertise, and process-building rather than repetitive project churn.\nHere's a closer look at this key role:\n\nComplex and Strategic Implementation Delivery\nLead complex or strategic Edwin implementations for enterprise and high-value customers.\n\nDesign advanced Edwin solutions that coordinate with Envision, core PS/PM ownership, ITSM workflows, third-party observability sources, FDE support, and partner-delivered work.\n\nOwn architecture for complex event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, remediation, and value reporting.\n\nSupport major customers where continuity, regional context, Project transition planning, or advanced technical judgment is required.\n\nEnsure complex implementations drive measurable time-to-value while protecting core PS capacity and customer continuity.\n\nAdvanced ITSM and ITOps Workflow Design\nDesign advanced workflows across ITSM platforms such as:\n\nServiceNow\n\nFreshservice\n\nConnectWise\n\nJira Service Management\n\nZendesk\n\nSimilar enterprise service management tools\n\nTranslate complex customer operating models into scalable ITOps workflows.\n\nDefine how tasks, events, alerts, incidents, tickets, changes, escalations, and remediation actions should flow across systems.\n\nAdvise customers on where to automate, where to enrich, where to route, where to escalate, and where human review should remain.\n\nEnsure workflow designs reflect how the customer actually operates, not just what the tools technically allow.\n\nMulti-Platform Integration Leadership\nDesign and validate integrations between LogicMonitor products and third-party platforms such as:\n\nDynatrace\n\nSolarWinds\n\nThousandEyes\n\nSplunk\n\nDatadog\n\nNew Relic\n\nAppDynamics\n\nOther customer-specific monitoring, observability, APM, ITOM, or analytics platforms\n\nBuild repeatable integration patterns for common third-party platforms.\n\nTroubleshoot advanced integration issues involving payload transformation, event normalization, deduplication, correlation, field mapping, routing logic, and bidirectional updates.\n\nIdentify where customer requirements expose product gaps, delivery limitations, or opportunities for reusable patterns.\n\nPre-Sales Validation and Solution Design\nSupport strategic pre-sales opportunities where Edwin, Envision handoffs, ITSM workflows, third-party integrations, FDE support, partner delivery, or delivery feasibility require validation.\n\nPartner with AEs and SEs to clarify implementation scope, technical feasibility, risk, value outcomes, and realistic customer expectations.\n\nIdentify gaps between what is being promised and what can be delivered.\n\nHelp define customer use cases before implementation begins.\n\nBuild early technical alignment with customers to improve post-sale delivery success.\n\nRegional or Domain SME Ownership\nServe as a primary Edwin subject-matter expert for a region, market, or specialized domain.\n\nSupport regional PS, SE, Support, Customer Success, and partner teams with advanced technical questions.\n\nRepresent regional delivery realities and customer requirements back to PS leadership, Product, and Engineering.\n\nHelp determine which work belongs with AI Delivery, core PS/PM, CS, partners, Product, Engineering, or FDE teams.\n\nMentoring and Enablement\nMentor Solutions Architects on Edwin delivery patterns, Envision handoff points, ITSM integrations, third-party integrations, customer-coverage handoffs, and ITOps workflow design.\n\nCreate reusable templates, architecture patterns, workflow diagrams, troubleshooting guides, and implementation playbooks.\n\nLead enablement sessions for PS, SEs, Support, regional teams, and partners.\n\nHelp reduce dependency on a small number of experts by turning implementation experience into repeatable delivery practices.\n\nProduct and Engineering Collaboration\nProvide structured feedback to Product and Engineering based on real implementation experience.\n\nDocument product gaps, enhancement requests, integration limitations, roadmap needs, and field risks.\n\nHelp distinguish between one-off customer customization, repeatable product need, and delivery process gap.\n\nParticipate in escalation, roadmap, and readiness discussions where field experience is needed.\n\nWhat You'll Need:\n6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering.\nStrong working knowledge of service delivery, observibility/monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and the broader customer operations ecosystem.\nDeep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise.\nExperience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms.\nAdvanced ability to translate tasks, events, alerts, incidents, tickets, changes, escalations, and remediation steps into ITOps workflows.\nStrong understanding of event correlation, alert noise reduction, ticket enrichment, routing, escalation, incident lifecycle design, and operational handoffs.\nExperience leading complex customer design sessions.\nAbility to mentor technical peers.\nAbility to work cross-functionally with Sales, SEs, PS, Product, Engineering, Support, Customer Success, and partners.\nStrong written and verbal communication skills.\nResidents of California, click Here to view our California Applicant Privacy Notice.\nAnticipated Application Close Date: 09/31/26\nLogicMonitor is an Equal Opportunity Employer\n At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.\nFor us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\n Work Authorization:\nAt this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.\nCandidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.\nWe are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.\n#LI-DW1 #LI-Hybrid #BI-Hybrid \nLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. \nCompensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see ourcareers page.\nThe Base Salary range for this role is:\n$136,500—$189,420 USD\n\nOur goal is to ensure an accessible and inclusive experience for every candidate.\nIf you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.\nKnow your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.","description_format":"text","description_chars":11168,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-25T11:54:26Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.692,"p_room":0.55,"age_days":57,"expected_fill_days":40,"reasons":["conf:7","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":189420,"is_top_pay":true},"html_url":"https://alion.io/job/logicmonitor-lead-solutions-architect-edwin-ai-2","json_url":"https://alion.io/job/logicmonitor-lead-solutions-architect-edwin-ai-2.json","meta":{"generated_at":"2026-10-01T21:49:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4424,"day_limit":5000,"remaining_today":576,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}