{"id":1713696,"url":"https://alion.io/job/logile-customer-success-manager-us","title":"Customer Success Manager (US)","company":{"id":2299417,"name":"Logile","domain":"logile.com","url":"https://alion.io/company/logile","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T16:54:39Z","employer_posted_date":null,"last_verified_at":"2026-10-02T16:54:39Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"About Logile\nLogile is the leading retail labor planning, workforce management, inventory management and store execution provider deployed in thousands of retail locations across North America, Europe, Australia, and Oceania.  \nOur proven AI, machine-learning technology and industrial engineering accelerate ROI and enable operational excellence with improved performance and empowered employees. Retailers worldwide rely on Logile solutions to boost profitability and competitive advantage by delivering the best service and products at optimal cost.  \nFrom labor standards development and modeling to unified forecasting, storewide scheduling, and time and attendance, to inventory management, task management, food safety, and employee self-service — we transform retail operations with a unified store-level solution. Gain the Advantage with The Logic of Retail. One Platform for store planning, scheduling and execution.  \nFor more information, visit \nAbout the role\nThe Customer Success team is an integral part of Logile’s ability to ensure customers find the most value in their implementation and have continuous support in achieving their business goals. You will be responsible for building and maintaining effective relationships with customers and maximizing their lifetime value within the assigned customer portfolio. This will be accomplished by delivering a great customer experience and expanding the use of Logile products, as well as delivering results and value that exceed customer expectations. Through the relationship the CSM cultivates, you will assist in achieving customer success and growth by identifying add-ons and additional product or services opportunities. The Customer Success Manager will be involved in each assigned project, beginning with project readiness, to help assess and define each customer’s long-term goals. During this time, the CSM will develop relationships with key customer stakeholders and position themselves as a resource for the customer’s team. Additionally, the CSM will act as an advocate for the customer’s needs and goals after each project implementation. This will take many forms including conducting regularly scheduled touch base calls with customer representatives, driving QBRs, managing escalated tickets, and advising internal Logile teams on how to best approach a customer’s needs.\nResponsibilities\nThe Customer Success Manager will represent multiple customers and is responsible for the customers’ long-term success from the time they begin their partnership with Logile. Primary responsibilities are broken into 5 key areas:\nCustomer Relationship & Strategic Partnership\n\nEstablish strong, trust-based relationships with key stakeholders across all levels of assigned customer organizations.\n\nAct as the customer’s strategic advisor and internal advocate, ensuring their goals and feedback inform product development and service delivery.\n\nConduct regular Executive Business Reviews (EBRs) to assess performance, surface new opportunities, and align strategic objectives.\n\nValue Realization & Success Planning\n\nPartner with customers to co-develop Success Plans with clear goals, KPIs, and milestones aligned to their desired outcomes.\n\nProactively monitor product adoption, usage trends, and health scores to drive retention and prevent churn.\n\nIdentify and remove barriers to adoption by leveraging customer enablement resources, training, and best practices.\n\nAccount & Renewal Coordination\n\nProactively monitor all upcoming renewals, including key contractual usage metrics.\n\nExecute simple renewals where there are not substantive changes to the contractual agreement, ensuring timelines, value, and customer satisfaction are managed efficiently.\n\nCollaborate with Account Managers on strategic renewals and expansion opportunities, ensuring seamless execution.\n\nDevelop strong advocates across the assigned customer portfolio.\n\nMaintain key metrics within the Logile Customer Success platform necessary for tracking and communicating key Customer Success metrics within the company.\n\nCross-Functional Collaboration & Continuous Improvement\n\nWork closely with Product, Support, Sales, and Implementation teams to ensure a consistent and valuable customer experience.\n\nContribute to the development of scalable enablement materials, such as onboarding guides and success playbooks.\n\nProvide insights to the Product team based on customer feedback and usage trends to influence roadmap decisions.\n\nAct as a point of escalation for support and relationship issues including Ticket Escalation and Resolution concerns.\n\nInternal Enablement & Team Contribution\n\nMentor and support junior Logile team members to build internal capability.\n\nContribute to the continuous improvement of customer success processes and tools.\n\nParticipate in cross-functional initiatives aimed at improving customer satisfaction, loyalty, and Net Promoter Score (NPS).\n\nSuccess Metrics\n\nCustomer Retention Rate: Drive renewals by consistently delivering value and cultivating strong, long-term customer relationships.\n\nCustomer Health Score: Monitor and improve customer engagement and satisfaction using established health scoring frameworks.\n\nCustomer Satisfaction (CSAT): Maintain high CSAT scores across all touchpoints, including onboarding, support, and ongoing interactions.\n\nNet Promoter Score (NPS): Enhance customer advocacy and increase referral opportunities by delivering exceptional experiences.\n\nQualifications\n\n5-10 years or more of demonstrated customer success management experience, preferably within the retail industry.\n\nComfortable operating as a peer to senior leadership, challenging assumptions respectfully and driving alignment on key initiatives.\n\nExperience with Workforce Management software, best practices, and strategies.\n\nExperience with large retail organizations and familiarity with their needs and goals.\n\nAbility to work with cross-functional teams on large scale software implementations.\n\nOutstanding leadership, organizational, and communication skills.\n\nDemonstrated ability to solve complex organizational problems.\n\nBS/BA diploma in Business Management, Industrial Engineering, or similar.\n\nAdvanced proficiency in MS Office Suite (including Excel, PowerPoint), or other reporting tools.\n\nEqual Opportunity Employer\nLogile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.\nOriginally posted on Himalayas","description_format":"text","description_chars":6737,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Predictive Analytics","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-02T18:03:43Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.772,"p_room":0.9,"age_days":21,"expected_fill_days":35,"reasons":["seen:21","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/logile-customer-success-manager-us","json_url":"https://alion.io/job/logile-customer-success-manager-us.json","meta":{"generated_at":"2026-10-24T14:49:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2299417},"rest":"https://alion.io/mcp/rest/get_company?id=2299417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flogile-customer-success-manager-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flogile-customer-success-manager-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flogile-customer-success-manager-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/logile-customer-success-manager-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flogile-customer-success-manager-us"}]}