{"id":3839436,"url":"https://alion.io/job/logisnext-americas-service-engineer","title":"Service Engineer","company":{"id":2785784,"name":"Logisnext Americas","domain":"logisnextamericas.com","url":"https://alion.io/company/logisnextamericas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:07:11Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T23:34:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us:\nLogisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.\nAbout the role:\nThis role provides mechanical and electrical product support to the Logisnext Americas dealer network. The position collaborates closely with dealers, customers, suppliers, and internal teams to identify, investigate, and resolve quality, reliability, and performance issues involving controls, software, batteries, chargers, wiring, and other product systems. They will coordinate cross-functionally with Engineering, Manufacturing, Quality, to drive problem resolution and effectively communicate solutions to the field. The role drives root cause analysis, corrective actions, and continuous improvement efforts to improve product performance and reduce warranty costs.\nWhat you will do:\nProvide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.\nPerforms in-depth problem analysis to diagnose and resolve product issues, and delivers guidance and training to service and parts analysts.\nOversees product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field, and initiates product improvement requests with the Engineering team.\nTravels to dealer and customer sites to support dealers and field personnel in resolving technical issues, while also assisting with customer acceptance and satisfaction concerns to help promote ongoing product success and future sales.\nCoordinates problem resolution with Engineering, Quality, Parts Authorization. Coordinates field problem investigation and rework (Service Campaigns)\nCreates technical publications that support the dealer network in diagnosing and resolving issues, helping maintain high product quality and minimize downtime.\nSupplies technical support for New Product Introductions and performs field follow testing on-site. Collects and analyzes data on product performance, as well as feedback and acceptance from dealers, customers, and operators.\nWhen & Where:\nUp to 15% Travel.\nStandard business hours.\nQualifications\nWhat you need to have:\nBachelor's Degree willing to consider experience in lieu of degree. \n5-7 years job related experience\n3+ years lift truck industry experience.\nAbility to travel to customer sites.\nDealer contact experience.\nInterpretation of engineering drawings and electrical schematics\nFailure analysis experience.\nMicrosoft Office experience.\nStatistical analysis skills.\nWhat would be nice to have:\nBachelor’s Degree: Engineering\nForklift field technician 5+ years\nMaster level certified in all paths\nWhat we offer:\nMedical, dental, and vision benefits\nPaid Vacation, Sick Time, and Paid Holidays\nProfit Sharing Opportunities\nFlexible Spending and HSA Accounts\n401k with automatic company contribution and company match\nShort-term and long-term disability insurance\nLife, Dependent Life, and AD&D Insurance\nPaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)\nEmployee Assistance Program\nEmployee Discounts\nOn-site fitness center (Houston)\nOn-the-job training and development\nTo be considered for this role, all applicants must submit a full and complete application through our careers page.\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\nEqual Opportunity Employer/Veterans/Disabled\nAgency Disclaimer:\nLogisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. 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